My experience with TtTTG has been awesome - great turnaround time on orders, easy-to-use website, good products, etc.
I appreciate threads like these, because they illustrate the issues that arise when dealing with cottage industries. Personally, I'm very impressed by any business that can be run by a single individual through the manufacturing, advertising, and the shipping processes. Problems arise when a single (or few) individual(s) CANNOT, efficiently, manufacture, advertise, and ship products. In this instance, the customer was given a ship date for an item and the item was not shipped by that date. That is poor customer service, regardless of the size of the company. If poor customer service bothers you, then threads such as these should benefit you. While detrimental to the reputation of the business, feedback is important, and the business should grow from that feedback. Perhaps TtTTG will consider paying the kid up the block to run some packages to the post office when orders get backed up. Maybe a boy scout would like to learn the industry or earn a few bucks stuffing packages or sewing a few stitches. If the business is growing and receiving an overwhelming number of orders, perhaps a part-time employee would be not only feasible, but ultimately rewarding.
I see threads like these in much of the section regarding cottage industries, and I always read them. People are quick to praise small businesses for their great service and attention to detail, but are often reluctant to complain - though we should encourage both positive and negative feedback. Minimizing or dismissing someone's experience as irrelevant is not the proper course of action - and I'm disappointed when people do that, because I find this information helpful.