James and Keltie (i like that name, if i could rename my daughter i would ) Were a big help. There was some bad stitching along the edge of the tarp on my expedition. It looked like the sewing machine threw a hissy fit. Anyway I initiated the Inquiry with James, asking if there was a repair i could send it in for. James asked for pics which i sent. Then he sent back that they'd be sending me a new one. Keltie confirmed it and emailed me the packing slip info.
Thanks to Hennessy and James and Kelty for standing up for their product and going passed what i expected from them!