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  1. #1
    Member
    Join Date
    May 2011
    Location
    Hamburg, PA
    Hammock
    HH Explorer Classic
    Tarp
    HH Hex
    Insulation
    Poncho Liner TQ
    Suspension
    Rings and Biners
    Posts
    53

    Time to drop some praise for Hennessy Customer Service.

    James and Keltie (i like that name, if i could rename my daughter i would ) Were a big help. There was some bad stitching along the edge of the tarp on my expedition. It looked like the sewing machine threw a hissy fit. Anyway I initiated the Inquiry with James, asking if there was a repair i could send it in for. James asked for pics which i sent. Then he sent back that they'd be sending me a new one. Keltie confirmed it and emailed me the packing slip info.

    Thanks to Hennessy and James and Kelty for standing up for their product and going passed what i expected from them!




  2. #2
    Senior Member uneekwahn's Avatar
    Join Date
    Oct 2010
    Location
    Perth, Western Australia
    Hammock
    HH Explorer Deluxe
    Tarp
    70D HH Hex Tarp
    Insulation
    DIY UQ & TQ
    Suspension
    JRB HSS(complete)
    Posts
    142
    I had a similar occurrence with my snake skins from hennessy and James looked after me too!
    All in all and I'm loving every rise and fall the sun will make and I will take breath to be sure of this

  3. #3
    dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
    Tarp
    ID/OES/WB/WL
    Insulation
    HG/WB/Go-Lite/WB
    Suspension
    Whoopie/Straps/DW
    Posts
    6,367
    Images
    1
    They seem to be really good about things. Had a bit of an issue myself and about 20 minutes after placing my call received a call back from Tom himself. Very helpful.
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  4. #4
    Senior Member NewtonGT's Avatar
    Join Date
    Mar 2011
    Location
    Piedmont, SC
    Hammock
    All Hennessy,All Day
    Tarp
    GG12x12,WL OMW
    Insulation
    SuperShelter
    Suspension
    Garda Hitch
    Posts
    1,417
    Images
    3
    yea they always reply to my emails within the hour. I love there service so far
    Dale Gribble: I'm thinking, "new hammock." For me, laying and swaying in a hammock is like a steady morphine drip without the risk of renal failure.

    Randy : yea but just remember yer roots and where ya come from....you got Hennessy in yer blood son......

  5. #5
    Senior Member
    Join Date
    May 2010
    Location
    Vancouver, BC
    Hammock
    HH Explorer Deluxe
    Tarp
    HH Sil Hex
    Insulation
    JRB Mt. Washington
    Suspension
    Whoopie Slings
    Posts
    376
    I have always found their customer support to be excellent. I'll buy from Hennessy again, that's for sure.

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