Good Hammocks, Good Prices, My first two came in paper wraped boxes with manila twine
tied around it and someones name Chatacheeaa. I looked like a WW2 care package. I still have a pic of it. I never have understood why Tom isn't a member here. Anyway, some people wouldn't even be happy if everything was instant and free.
As always
Have a good day.
"Acorns were good until bread was found."
Francis Bacon
i've had one day shipping with mr. claytor ..... thats not too bad i dont think....and payed with a money order on top of it....and it was shipped before the money order arrived at PA....
in addition to being half way around the world from the usa ....different time zones ...different night and day times....the guy has a life other than staring at a pc waiting for emails .....if you tried to contact him a year ago , he was on top of everest .......... don't think he would have answered right away...
that means one day to ship at his end after an email order (and not with paypuke) , and a week or so to go thru the mail ...
Last edited by bob2guns; 10-31-2011 at 13:32.
I have a Claytor, and the service was great. I was surprised how quickly it arrived.
That's great, I can write a check and tom will get on a boat and come pick it up. I was offshore. Stop making excuses. DD did not make excuses. They got write back to me and took my info over the phone, shipped my order from Scotland and had it delivered to my door a full day before Claytor could send out a completely un-helpful email.Originally Posted by dkperdue
Not trashing the quality of Claytor as I have heard nothing but great things about their products. I really wish they had shown me better "customer service" as I looked long and hard to learn as much as I could about hammocks before making my first purchase. From what I had read here and on other forums I had decided that the jungle hammock was the one I wanted.,
If you think this constitutes poor customer service, you've never dealt with genuinely bad customer service.
They weren't as accommodating as you would like them to be. They didn't take your money and ship you a broken product, or promise overnight shipping and have a package arrive a month late. Calling this "horrible" customer service is a bit melodramatic, in my opinion.
As a manager of several networks, it is not uncommon for clients to request that shopping and other personal transactions be blocked from the network.
On the topic of Paypal security, most instances of accounts being compromised stem from the retailers "shopping cart" being compromised or having a security flaw more so than the Paypal network. Any transactions that involve the transmitting of financial data hold some risk.
In looking at Tom's website, he states "ORDERS SHIPPED ON FRIDAY EACH WEEK". It is entirely possible that he doesn't work every day of the week on that particular business as he has no "brick and mortar" presence and may very well have other responsibilities as do many cottage businesses.
Then again, my expectations of a "cottage business" versus a "big box business" are not the same and certainly would not rise to the level of flaming a vendor for a slow response. Sending a bad or damaged product without attempting to remedy the issue would be bad service as opposed to the slow service in the OP.
He is also a Bush Pilot from what I understand. That's his real job I think.
In some ways, I see where people are coming from saying your inpatient. But, companies now are wanting payment as fast and as simple for them as possible. If that is inconvenient for the customer then, they should do what is necessary. I know (I'm in charge of circulation for a small newspaper) when customers are having problems with paying online, I get emails (tons at times) and will have to call or play email tag until I get it resolved. That is poor customer service.
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