Coming from someone who owns and operates a web-based business, I can totally sympathize with Claytor. While it may be impressive that another company got back to you very quickly, while Claytor took a while longer, I don't believe this is grounds for "horrible service". Coming from someone who has been on the receiving end of service that was ACTUALLY horrible, the worst I could say about your wait was that it was "sub-par" and most definitely not grounds for starting an entire thread bashing one company for one "flaw".


Sometimes it's easy to forget that you are dealing with humans, as opposed to an autonomous voice on the other end of the phone.