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  1. #1
    New Member SWANK-E's Avatar
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    Purchasing procedure and confirmation

    I have paid for my WBBB, tarp and guyline via Paypal as directed on the Warbonnet website on the 12th October (13 days ago). Apart from the Paypal payment confirmation, I haven't got any confirmation or notifications from Warbonnet nor any other correspondence. I have tried emailing but no reply.

    I am wondering is this the normal procedure when purchasing from Warbonnet?

  2. #2
    Member
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    Oct 2011
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    Katherine NT Australia
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    Ordering WBBB from OZ

    Hi

    I ordered a WBBB about two months back took 3 to 4 weeks from the time I ordered to arrive. I was notified when it was dipatched live in a remote area so WBBB may have taken longer than some to arrive.

    Nice bit of gear well made I think you will enjoy your new toy.

  3. #3
    New Member SWANK-E's Avatar
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    So between the Paypal confirmation and when the package was dispatched you didn't hear anything? How long from ordering to dispatch, and from dispatch to actually arriving?

  4. #4
    Senior Member BFGMofo's Avatar
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    Brandon is usually really good about replying to emails. It took about a month from the time I paid via PayPal to when I got my Hammock. Well worth the wait. I would try to email him again if it has been more than a week since your last email to him.
    Scars are tattoos with better stories.

  5. #5
    New Member SWANK-E's Avatar
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    Thanks for that info. I guess I am expecting the wait in getting the goods from what I have read.

    My concern is just that it feels like I have paid into the ether and haven't got any confirmation as to whether the order was received other than Paypal telling me that I have paid.

  6. #6
    Senior Member Phillipsart's Avatar
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    Jun 2011
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    Central Coast, QLD, Australia
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    Also took a month before I received my Blackbird.

  7. #7
    lilricky's Avatar
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    Like he said, he knows it will take time to get his hammock, but wants to know when he can expect a confirmation from Brandon that he received the payment. The fall season is a busy one for the hammock cottage industry, and sometimes they will work to fulfill orders missing sending out confirmation emails. Try sending a PM from here, that should get his attention.
    Maintainer of the Unofficial Trail GPS Map Page(Updated 3-9-15) Now updated with Florida Trail, Lone Star Hiking Trail, Arizona Trail, and the Appalachian Trail.

  8. #8
    Senior Member easyriver's Avatar
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    Apart from the Paypal payment confirmation, I haven't got any confirmation or notifications from Warbonnet nor any other correspondence.
    I find that scenario is typical when ordering stuff from here. PayPal says they got your money, but you don't hear from them until they ship it. I learned to live with it. I imagine the smaller cottage-type suppliers are really busy and just don't have the time to acknowledge orders. So I wait, bite my nails a little bit, and wait. Even if they do give a Tracking #, it doesn't show until it reaches the Cdn border anyway. BUT not to worrry, PayPal has your 6!

    PO: I normally order things that are well worth the wait!

    (Awaiting Dutch Buckles ATT)

  9. #9
    Senior Member Beast 71's Avatar
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    I believe Warbonnetguy http://www.hammockforums.net/forum/member.php?u=479 is a stand up dude, I hope that, that eases your mind. Have you tried PMing him on this sight?
    "In your face space coyote"-HJS

  10. #10
    New Member SWANK-E's Avatar
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    Thank you for the last few replies. That's exactly the answers I was after, seeing if this is normal. Cheers and thanks for easing my concerns.

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