DIYGearSupply Customer Service Rocks!!!

[SteelerNation]

I recently bought a length of 1.5 ripstop fabric from DIYGearSupply to make a long hammock and some other projects. I have purchased DIY materials from them a number of times in the past and have always been extremely happy with their service. Unfortunately, this time I didn't check the fabric before I cut off the pieces for the smaller projects - leaving only the length for the hammock.

As I was sewing the hem on the hammock, I noticed a small manufacturing flaw in the piece that concerned me for the strength of the hammock.

I emailed Scott at DIYGearSupply to let him know my problem, and even though the product is labeled as seconds, he immediately sent me enough fabric so that I could finish my hammock project!

So, two lessons from the experience. One, make sure that you inspect your fabric before you start to cut it up, as if there ever is a problem, you can usually just cut it out. Second, make sure that you deal with great vendors so that you have the best experience possible.

I have to say that not only does DIYGearSupply have great selection and pricing, but their customer service really supports those of us who DIY!!!

Thanks Scott!!!

SN

[Fronkey]

I buy 95% of my materials from him and everything in my pack is DIY. He's great to deal with and will continue to get my business. Great company!

Fronkey

[MAD777]

Agreed! That's why most of my material in the last couple of years have been from Scott!

[dragon360]

I have dealt with Scott for a while now and received nothing but fantastic service from him!

[Dutch]

Another Scott fan here. He has given me more than a square deal every time I have purchased from him. Which reminds me I need to place another order.

[SteelerNation]

Yeah, definitely the first place that I look now when planning a DIY project!

SN

[gunner76]

I have had excellent service from him and trying to come up with $$ to order some more stuff

[lymphocytosis]

Another happy customer here. Nothing but excellent service from Scott.

[samsara]

Add me to the "happy customer and will continue to send a majority of my business his way" list

[tncamper]

Add me to the "happy customer and will continue to send a majority of my business his way" list

That's gonna be a long list. That's the kind of customer service you'll never find in any dept. store.