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  1. #1
    lilricky's Avatar
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    Question for previous customers of HG

    Hi guys, I've been wondering if Stormcrow and/or Thorwren sends out an email prior to shipping out underquilts and the like. I've been trying to reach them via email and PM here but as of yet I haven't heard back from them, which is not surprising considering this must be one of their busiest times of the year. Tried calling a few times but I'm getting a "All circuits are busy" message. I ordered a standard 0 degree Incubator on the 22nd so I hope to see it on my doorstop soon. Just was wondering if I would have advance notice of its delivery so I could plan a "sick day" and play some hookey with my new gear. BTW, just went up to Maine for a few days and wow, my little 3-season Phoenix that I got on the For Sale forum worked down to 17 degrees! Can't wait to see how low I can get with the Incubator!
    Maintainer of the Unofficial Trail GPS Map Page(Updated 3-9-15) Now updated with Florida Trail, Lone Star Hiking Trail, Arizona Trail, and the Appalachian Trail.

  2. #2
    Senior Member lazy river road's Avatar
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    Sep 2009
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    Quote Originally Posted by lilricky View Post
    Hi guys, I've been wondering if Stormcrow and/or Thorwren sends out an email prior to shipping out underquilts and the like. I've been trying to reach them via email and PM here but as of yet I haven't heard back from them, which is not surprising considering this must be one of their busiest times of the year. Tried calling a few times but I'm getting a "All circuits are busy" message. I ordered a standard 0 degree Incubator on the 22nd so I hope to see it on my doorstop soon. Just was wondering if I would have advance notice of its delivery so I could plan a "sick day" and play some hookey with my new gear.
    You should get a notice once Stormcrow prints your shipping label from pay pal and ships your quilt. If you don't hear back from them you could always try sending him a PM as well. I know the wait is long and painful but IMHO OOOHH so well worth it. Enjoy the new quilt once it arrives.
    LRR
    Sometimes I like to hike and think, And sometimes I just like to hike.

    Hiking is'ent about waiting for the storm to pass its about learning to hike in the rain.

  3. #3
    Member Matt65's Avatar
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    Jan 2011
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    Pinhoti Trail, Alabama
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    I ordered 2 weeks ago today, and was told through email that my Incubator will ship tomorrow. If I had to guess they are getting a couple hundred emails + phone calls a day.

    Everything I have heard about their quality justifies the wait. However I am VERY anxious to try out the new UQ.

  4. #4
    Member American dream's Avatar
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    Sep 2011
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    It is more than worth the wait!grate folks and products!!!!

  5. #5
    Senior Member Southpaw's Avatar
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    That's weird about their email, because they have answered me both times within like 12 hours.

  6. #6
    Senior Member Can't Wait's Avatar
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    Don't you worry Stormcrow has the best customer service going . Himself or Jenny will get back to you. I would never think twice about dealing with hammockgear there top shelf

  7. #7
    dragon360's Avatar
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    They are both fantastic to deal with but also fantastically busy. Great gear!
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  8. #8
    lilricky's Avatar
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    Yep, I have no worries that my quilt won't get here, and I know Adam and Jenny have a reputation for great customer service. Just wondered what the procedure was when it does ship. Sorry if I came across like I thought I wasn't going to get my UQ.
    Maintainer of the Unofficial Trail GPS Map Page(Updated 3-9-15) Now updated with Florida Trail, Lone Star Hiking Trail, Arizona Trail, and the Appalachian Trail.

  9. #9
    HangingKayaker's Avatar
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    Dec 2010
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    Wouldn't worry, nobody beats these guys for customer service, they just drove drove 11 hours each way for a 5 minute repair on a product for Watermonkey who was on the trail!! No worries, no worries at all.

  10. #10
    Senior Member finskie's Avatar
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    I've generally had good and prompt replies in the past. As of late, been having a difficult time communicating with them. Ordered, 4 weeks later got a quilt, wrong quilt... email... 5 more weeks then the correct quilt. 9 weeks lapsed from order to arrival. My previous order went much smoother when they were truly a small time operation, but they appear to be suffering growing pains. They seem to be somewhere in between cottage industry and manufacturer. Too small to have a large stock, and employ customer service people; but too big to keep up with the up-swing in communications and production. They will get back to you, don't worry.
    What saves a man is to take a step. Then another step. - C.S. Lewis

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