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  1. #1
    Black Wolf's Avatar
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    Jan 2011
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    Thumbs up Wilderness Logics/Customer Service

    Over the past two days I've been E-mailing Marty at Wilderness Logics. My first E-mail was just an inquiry asking if he would add pockets to the corners at the tie-outs for me. Marty's answer came within hours, wanting to confirm we we're on the " same page "... reflecting a true concern with my satisfaction .. I sent him specifics and asked what the additional cost would be. Again, Marty quickly replied, quoting me a fair price. One more E-mail asking how I should pay the extra , there was no place on the check-out for me to add the " optional" funds. His reply was add a "Buff', he sells 'em for $10.00. <<< End of Day One

    I went to Marty's site to order my Snipe and Big Daddy ... and what did I see ... Marty added the pockets as an option, easing my check-out, while seeing others may want this convenience and making it available to all. <<< End of Day Two

    How's that for Customer Service .. and in the midst of the Christmas rush .. I call that First Class ... God Bless America !! ..Thanks Marty..
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

  2. #2
    flatline's Avatar
    Join Date
    Nov 2010
    Location
    high point, nc
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    Wilderness Logics Night/Lite Owls
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    Wilderness Logics ROCKS!
    Attached Images Attached Images

    CLICK HERE to add your name to the world wide H F member location list. And Thank You!


    _________f___l___a___t___l___i___n___e_________

    " just jump in where you can and hang on!" - briscoe darling

    ___WildernessLogics ROCKS !____

  3. #3
    all secure in sector 7 Shug's Avatar
    Join Date
    Oct 2007
    Location
    Minnesota
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    DIY GreenBeanHammock
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    Got my Snipe quickly and he responded to me within 30 minutes.
    Whoooooooooooooooo Buddy)))))
    Shug....the not easily impressed
    Whooooo Buddy)))) All Good in the Backwood Hood.

    Shug's YouTube Videos

  4. #4
    Black Wolf's Avatar
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    Jan 2011
    Location
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    Quote Originally Posted by Shug View Post
    Got my Snipe quickly and he responded to me within 30 minutes.
    Whoooooooooooooooo Buddy)))))
    Shug....the not easily impressed
    ,, Nor am I .. Have you set up your Snipe yet ?? Adding a SRL ?? If so what length will 'ya use ?? 83% is 122 inches ...
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

  5. #5
    Black Wolf's Avatar
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    Quote Originally Posted by flatline View Post
    Wilderness Logics ROCKS!
    Sweet Flag !! ...
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

  6. #6
    Senior Member Backtrack's Avatar
    Join Date
    Aug 2010
    Location
    Thomasville, NC
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    Sounds good BW. I think Marty and crew really come through on custom orders! I got a custom winter UQ in the works now. I told them no hurry on it because the orders over there have went crazy for the holidays! I wont need it until Jan anyways. Its still to warm here....

  7. #7
    gunner76's Avatar
    Join Date
    Dec 2009
    Location
    Beaufort, NC
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    I had him do a mod on a OMW tarp I ordered earlier this year which turned out great.
    Frosty Butt Hang Jan 2015 .................. Fat Butt Hang April 2015

    neusioktrail.org ..................... Free Hammock Classes

    I am 18 with 43 years of experience !

  8. #8
    Senior Member Spurr's Avatar
    Join Date
    Nov 2011
    Location
    Shoreview Mn
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    WL Night Owl
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    Quote Originally Posted by Black Wolf View Post
    Over the past two days I've been E-mailing Marty at Wilderness Logics. My first E-mail was just an inquiry asking if he would add pockets to the corners at the tie-outs for me. Marty's answer came within hours, wanting to confirm we we're on the " same page "... reflecting a true concern with my satisfaction .. I sent him specifics and asked what the additional cost would be. Again, Marty quickly replied, quoting me a fair price. One more E-mail asking how I should pay the extra , there was no place on the check-out for me to add the " optional" funds. His reply was add a "Buff', he sells 'em for $10.00. <<< End of Day One

    I went to Marty's site to order my Snipe and Big Daddy ... and what did I see ... Marty added the pockets as an option, easing my check-out, while seeing others may want this convenience and making it available to all. <<< End of Day Two

    How's that for Customer Service .. and in the midst of the Christmas rush .. I call that First Class ... God Bless America !! ..Thanks Marty..
    In the research stage of getting a first hammock...Looks like I may of found it and sounds like good people to deal with at that. Liking the price of these as well.

  9. #9
    TATO's Avatar
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    Oct 2010
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    York, SC
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    My experiences with Marty have been top notch also.
    Bryan Oates
    TATO Gear

  10. #10
    Black Wolf's Avatar
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    Quote Originally Posted by Crazy Chester View Post
    In the research stage of getting a first hammock...Looks like I may of found it and sounds like good people to deal with at that. Liking the price of these as well.
    You can't go wrong ... This is hammock number four me ..
    "The wise man questions others wisdom because he questions his own, the foolish man because it is different from his own." Leo Stein

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