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  1. #1
    Old Gorge Rat Hawk-eye's Avatar
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    Feb 2007
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    Oak Ridge & Linville Gorge, North Carolina
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    Talking VIDEO: HAMMOCK GEAR.COM ... a word about Customer Service


    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
    My Videos YouTube Channel
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    Gorge Rat Productions On FaceBook

  2. #2
    Fronkey's Avatar
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    Dec 2010
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    Grass Valley, Ca
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    I laughed out loud when the package hit you in the back of your head.

    Hammockgear's customer service is 2nd to none. Adam drove over 3 hours to personally deliver some gear to a guy that was going to the Northern Hang so he would have his gear in time.

    He also over nighted my 20F TQ so I would have it in time to open on X-mas morning.

    Thanks again Adam & Jenny!


    Fronkey

  3. #3
    Old Gorge Rat Hawk-eye's Avatar
    Join Date
    Feb 2007
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    Oak Ridge & Linville Gorge, North Carolina
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    Quote Originally Posted by Fronkey View Post
    I laughed out loud when the package hit you in the back of your head. Fronkey
    Trust me ... Waterbar Jim volunteered way too fast to do the konking for me! ha! Of course my wife said she'd have gladly done it for me if I'd asked!

    Adam and Jenny ... class act for sure ... and besides she's pretty darn cute!

    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
    My Videos YouTube Channel
    Photo collections Flickr Photostream


    Gorge Rat Productions On FaceBook

  4. #4
    Senior Member Hooch's Avatar
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    Mar 2007
    Location
    Princeton, NC
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    Warbonnet Blackbird 1.7 DL
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    Quote Originally Posted by Hawk-eye View Post
    Jenny ... class act for sure ... and besides she's pretty darn cute!
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  5. #5
    all secure in sector 7 Shug's Avatar
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    Oct 2007
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    Head-Core Delivery)))))
    That Ken is nominated for Best Supporting Actor in a Short Film category.
    Yessir....that Stormcrow is quite the artist in many ways.
    Shug
    Whooooo Buddy)))) All Good in the Backwood Hood.

    Shug's YouTube Videos

  6. #6
    Senior Member Ken's Avatar
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    Dec 2008
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    Quote Originally Posted by Shug View Post
    Head-Core Delivery)))))
    That Ken is nominated for Best Supporting Actor in a Short Film category.

    Shug
    Takes a bow....................

    (had a good director)
    http://www.linvillegorge.net

    "You can't hem up a Rat!" Malcom Johnson, ca. 1970

  7. #7
    Senior Member Hooch's Avatar
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    Mar 2007
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    Princeton, NC
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    +1. Lots of outstanding vendors on HF, but HG really has gone out of their way to rise up above the rest. Speaking from personal experience, they're totally dedicated to their customers satisfaction. Adam and Jen both rock out load!
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  8. #8
    New Member
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    Sep 2010
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    Fairlie, South Canterbury, New Zealand
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    Yea I agree with Hawk-eye, they're just inundated with work-I true testament of their products & services. I had no reply on their info@ email address also but I did get a quick reply on ahurst72@yahoo.com

    Try that address & just be aware that they will be doing the best they can & will get back to you soon.

  9. #9
    bluejeans's Avatar
    Join Date
    Mar 2011
    Location
    Noblesville, Indiana
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    Hennessy Deep Jungle
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    HG Cuben fiber
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    295
    Hawkeye, you simply crack me up, still smiling from your vid.
    Just wanted to support you and emphasis your point about Hammock Gear's customer service since I don't produce great videos.

    I am the guy Fronkey mentioned in his post regarding Adam driving 3 hours one way to personally deliver both my Phoenix UQ and cuben tarp to my door step at 10 pm so I could catch a plane early the next morning for Duluth and the Noerthern Hang. Wow, that is a giant leap above and beyond after a long hard day of sewing and running his cottage business.

    I would also comment that the new cuben tarp was exposed to constant relentless winds for three nights with on the scene recorded wind gusts into the 40's and the tarp held up outstandingly well without evidence of any wind damage. The Phoenix 20*UQ kept be toasty despite all that wind chill and freezing night time temps. My money, as well as my mouth, supports Hammock Gear 110%.

    Thank you so much for making such a wonderful video to support HG

    Bluejeans

  10. #10
    Senior Member
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    Though I don't know either of the two kind folks over at hammockgear, their reputation preceeds them. Entertaining intro on the vid. Quite funny indeed.

    Sunny
    "Mother Gue", I says "the Rocky Mountains is the marrow of the world," and by God, I was right. Keep your nose in the wind and your eye along the skyline.

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