I have been as polite about this as possible. I have said I have heard good things about his work. I have even mentioned I feel bad about bringing this up. Others have mentioned that his customer service at times is lacking. Others have ordered and received their shipments, I have not. This is not about me bad mouthing him, this is me trying to set up some sort of a connection with Brian because email and messaging have not worked. I need to know when he is shipping so I can arrange to have someone here to receive the tarps. I do not care that the tarps are taking a while to be made or shipped out, I care that there is no communication.
I think it's also fair that others who are trying to get his gear before it's gone should also be aware of what's going on, good or bad.