Keltie and Steve managed to keep me calm. I sent my Safari to them for a repair, and I think the guys in customs were using it to lay around the office. It took over a month to get to them, but it finally arrived. I am sure they were tired of seeing my emails asking if it had arrived yet. They got the hammock repaired and back to me in a week. I don't know how it took over four times as long to get to them, but they assured me that sometimes customs slows things down getting to them. Had to keep telling me that it was normal.
Great service, and I am tickled to be back in my Safari.