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  1. #1
    Member
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    Hammock Gear? Email?

    info@hammockgear.com doesnt deam to be working for me?... I am getting a little nervous I ordered an UQ from Adam and Jenny aboout 3 and a half weeks ago and they said they would try to get it done in under 2 weeks? I dont know?... Can't email them either. Anyone else having problems? What should I do?

  2. #2
    UncleMJM's Avatar
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    Have you tried calling them on the phone?

    They are great folks and make a great product. Sometimes the workload overwhelms the workers and communications slow down a bit but they have always come through for me and others that I know about.

  3. #3
    all secure in sector 7 Shug's Avatar
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    You should just call them...the number is on their website at the top. They want you to be happy.
    Shug
    Whooooo Buddy)))) All Good in the Backwood Hood.

    Shug's YouTube Videos

  4. #4
    Moderator raiffnuke's Avatar
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    You can always call him. Their number is on the header on their website. 740-445-4327. They are some really good people to work with. use this link

  5. #5
    I Learn So Others Can Too FireInMyBones's Avatar
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    I just got off the phone with Adam. They answer just about any call I make to them (I think they recognize my number).
    -Jeremy "Brother Bones" Owner of Bonefire™ Gear

    "If anyone speaks, he should do it as one speaking the very words of God. If anyone serves, he should do it with the strength God provides, so that in all things God may be praised through Jesus Christ. To him be the glory and the power for ever and ever. Amen." 1 Peter 4:11

    Quote Originally Posted by FLRider View Post
    FireInMyBones; he's a mountain goat crossed with a marathoner.
    My YouTube
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  6. #6
    Member
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    Hey thanks, I didn't think they would want to be answering the phone all the time but I'll give it a try.

  7. #7
    thorwren's Avatar
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    We got an email from another customer about the info@hammockgear.com issue. I forwarded it to our website manager. Adam just left to snag another sewing machine in Indiana.... Since I can't answer the phone, I AM answering emails, as quickly as I can while shipping everything out.
    Hammockman, PM me so I know your name, and I'll track you down. We're finally making headway on the wait times again (2 steps forward, one step back, seems like.....).

  8. #8
    UncleMJM's Avatar
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    Quote Originally Posted by thorwren View Post
    We're finally making headway on the wait times again (2 steps forward, one step back, seems like.....).
    It's worth every minute though in quality. Hang in there Jenny!

  9. #9
    Member
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    PM'd.
    Also, I appreciate the fast responses and care from everyone!
    I just can't get over how great this little community is!

    Thanks

  10. #10
    Moderator
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    I called Adam and then e-mailed to place an order...got a message back stating it wasn't delivered.

    Copy/paste/pm and wait. They'll get it all straightened out soon.

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