Jacks-R-Better customer service

[Steve a]

I would just like to thank Jacks r better for their excellent customer service. I ordered some gear a few weeks ago and contacted Jack as the package had not turned up in the UK. Without hesitation they offered to send another order, no quibbles. We agreed to leave it for another week and low and behold I got a card in the post today stating I can collect the package on Monday.
As it turned out the package had been lost by uk customs for a while.
We soon voice our discontent at bad customer service but we don't praise good service often enough. So to Jacks, thank you for the service.

[Weekend_Warrior]

Good to hear. Now, come on, spill!! What did you buy?

[Dutch]

The Jacks rock

[Steve a]

Good to hear. Now, come on, spill!! What did you buy?

If you weren't ducking out on the meet up at the end of the month Rich you could see for yourself, as it is mate you'll have to wait !!!!!
See you soon Buddy

[Otter1]

Yep. the Jacks are awesome to deal with. I especially appreciate their patience in answering ?s prior to an order. Helps me dial in what I need.

[Boomer]

Customs with any country is frustrating. I once sent back a new item via post that I'd purchased the day before in Canada. They charged me a customs tax of like 35% to get my money back!