GUIDE GEAR 12 x 12 TARPS AVAILABLE NOW!

**Corncob** · 03-19-2012, 20:19

Originally Posted by stairguy

Have 2 12x12, seam taped, never used,SG tarps, from last year. $ 20.00 pc/+shipping. One taken out of bag and restuffed. One in bag as of yet unremoved.

Are you offering these for sale? PM sent to keep this thread on topic of the current GG tarps.

**toddhunter** · 03-19-2012, 20:37

seems a little odd they would claim to measure on the diagonal and show a picture of it being used otherwise. I got the offer of return or $5 coupon. If it was 10 I could return and buy the "16". So, I've got an 8 x 10 equinox I bought for $30 plus tax and an 8.5 x 8.5 for $20 plus 7 shipping. Both need sealing, the GG has tie outs (but not for A frame). Decisions, decisions.

**SilvrSurfr** · 03-19-2012, 20:39

Originally Posted by sweetmusic

Like others I emailed customer service over the weekend. Just got a reply which does not seem especially helpful - there is NO acknowledgement that the tarp may be the wrong size:

Dear ,

Thank you for your email.

I would suggest that you wait for the item to arrive you may not need to get the next size. We do have many still available in the 16X16 if you need it. We can send you a return label to send the merchandise back for a refund. Then you can place a new order for the next size needed.
If you have any other questions please contact us.

Thanks for shopping Bargain Outfitters!

Denise Mahoney
Customer Service

This seems like a reasonable resolution to the problem - though I will complain mightily if I don't have factory-taped seams when I get my 16 x 16 - that's false advertising.

**harrellt** · 03-19-2012, 20:53

Originally Posted by stairguy

Have 2 12x12, seam taped, never used,SG tarps, from last year. $ 20.00 pc/+shipping. One taken out of bag and restuffed. One in bag as of yet unremoved.

PM's sent with question. thanks.

This tarp business is wearing me out. Time for a bowl of ice cream and Firefly

**Mike210** · 03-19-2012, 21:05

Originally Posted by Beast 71

Has anyone ever had another vendor measure tarps like this? It sounds like B.S. I've been a customer of their's for years, its a local company and I've been treated well by them, so I don't think that they are willfully trying to screw people. But either they have been screwed by their supplier or their product is mismarked. Either way I believe that it's their problem to fix without any further charges to the buyers. If I didn't get proper satisfaction on a resolution, I'd stop payment and if they wanted their tarps back, I'd tell them to ship me a prepaid box for it.

No one at SG/BO was defending this method of measuring a tarp. Kathy, whom I spoke with, seemed to not be aware they were not standard 12' square tarps until she went and measured one after receiving all the calls from dissatisfied customers. I truly think that the manufacturer decided this was a way to put one over on both SG/BO and the consumers and didn't even tell SG/BO that they had decided on the "new" way of measuring a 12x12 tarp.

They have offered to send me a prepaid label to ship the tarps back to them as well as a full refund (including shipping). To me this indicates a desire to make things right and I will be sending the 2 I ordered back on their dime as I want/need to be able to hang them "normally", not on the diagonal.

**jons4real** · 03-19-2012, 21:44

Originally Posted by toddhunter

seems a little odd they would claim to measure on the diagonal and show a picture of it being used otherwise. I got the offer of return or $5 coupon. If it was 10 I could return and buy the "16". So, I've got an 8 x 10 equinox I bought for $30 plus tax and an 8.5 x 8.5 for $20 plus 7 shipping. Both need sealing, the GG has tie outs (but not for A frame). Decisions, decisions.

Where did you buy a equinox 8x10 for $30?

**SilvrSurfr** · 03-19-2012, 22:13

Originally Posted by Mike210

No one at SG/BO was defending this method of measuring a tarp. Kathy, whom I spoke with, seemed to not be aware they were not standard 12' square tarps until she went and measured one after receiving all the calls from dissatisfied customers. I truly think that the manufacturer decided this was a way to put one over on both SG/BO and the consumers and didn't even tell SG/BO that they had decided on the "new" way of measuring a 12x12 tarp.

They have offered to send me a prepaid label to ship the tarps back to them as well as a full refund (including shipping). To me this indicates a desire to make things right and I will be sending the 2 I ordered back on their dime as I want/need to be able to hang them "normally", not on the diagonal.

I'm fine with this outcome, as long as there are still 16'x16' tarps available for me to purchase. It's still a reasonable price for a starter 4-season tarp.

**bgraybackpacker** · 03-20-2012, 00:16

Very sad about this development was looking forward to this. Guess I will have to do the diy project I have been putting off.

**lustreking** · 03-20-2012, 05:13

It's rather curious that, even though they now know the true size, they still have the same wording on both sites.

**aruss** · 03-20-2012, 07:15

Disappointed as I ordered a 16 * 16 which is a tough size to find for a reasonable price. A relevant point to make to SG is that if you are going to use diagonal measurments on a rectangular tarp both are the same, and it tells you nothing about the actual length to width ratio of the tarp, e.g. an approx 15 * 2 tarp would be 16 * 16.