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  1. #211
    Senior Member chewbacca's Avatar
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    Oct 2011
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    JRB BMBH
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    Here is a screen grab so it is part of the thread.

    Quote Originally Posted by PokeEm View Post
    Has anyone who has been in contact with them addressed the lack of taped seams? If they are not wanting to make things right based on the fact that they are 12x12 on the diagonal, they should based on the lack of seam tape. I for one have printed out the online page showing the product description...just in case it should change between now and when I get my tarp!
    Attached Images Attached Images

  2. #212
    New Member RUDDS63's Avatar
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    Jun 2011
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    CRYSTAL LAKE ILLINOIS
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    Talking to customer service right now. The lady there is very nice and ask me to measure both tarps I order. When I told her the both were I was placed on hold. I've be told that the products department is going to go and check stock to ensure that they have 12x12 square tarps and call me back with in 48 hours. If the tarp is the wrong size
    they will send out a pickup order and return the tarps. The tarps look like the would work as a diamond shape, but I was hope for some that would work year round

  3. #213
    jons4real's Avatar
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    Jun 2010
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    Berks county Pa
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    Crinkle Custom
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    Quote Originally Posted by DivaB View Post
    Did you actually talk to them Jon? If this is the case, then they are actually wanting more money than the yearly 12 x 12 gear guide sale goes for? "The real 12 x 12 is what I'm referring too".
    I did speak with them. They would take it back and give me a full refund but not a free upgrade. I don't consider them replacing my 8.5x8.5 with a 11.5 x 11.5 a free upgrade... I think it's more like ... Fair!
    "What one Man can do, another can do!"
    Jons4real

    http://www.youtube.com/user/jons4real

  4. #214
    New Member RUDDS63's Avatar
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    On the funny side one of the bags that the guide lines and stakes comes in is pink with a pony on the side. I think they need to source this to a different company.
    Not real pleased and don't know if I will keep my two tarps. Is 19.00 dollars a good price for a diamond shaped hammock.

  5. #215
    Senior Member Trailblazer007's Avatar
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    Mar 2011
    Location
    Thomaston, CT
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    Quote Originally Posted by RUDDS63 View Post
    On the funny side one of the bags that the guide lines and stakes comes in is pink with a pony on the side. I think they need to source this to a different company.
    Not real pleased and don't know if I will keep my two tarps. Is 19.00 dollars a good price for a diamond shaped hammock.
    did yours have the factory taped seams?
    SUSPENDO LIBERTAS

  6. #216
    New Member RUDDS63's Avatar
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    To be honest I'm not sure what Factory tape seams are

  7. #217
    Senior Member Trailblazer007's Avatar
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    Quote Originally Posted by RUDDS63 View Post
    To be honest I'm not sure what Factory tape seams are
    looking at the underside of the tarp, you would see a clear "tape" following along with the sewed seams.
    SUSPENDO LIBERTAS

  8. #218
    New Member RUDDS63's Avatar
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    I see nothing that looks like tape

  9. #219
    Senior Member DivaB's Avatar
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    May 2011
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    Newark, OH
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    This is a copy of the email I got back from them today. No solution as of yet, and I'm getting ready to send another email off to them. Mine are from Sportsman Guide:

    Hello Sherry,

    Thank you for your email.

    Unfortunately the vendor didn't provide us with information for how their measured.

    One of our Product Specialists will contact you back by Wednesday with further information.

    According to our records the 12x12 was ordered.

    I'm sorry for any inconvenience this delay may have caused.

    If you have any questions please contact us.



    Enjoy the Outdoors!
    Teresa Smith
    Customer Service

  10. #220
    Senior Member chewbacca's Avatar
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    Looks like pretty good company to me if they are admitting their mistake, and offering to fix it.

    Quote Originally Posted by DivaB View Post
    This is a copy of the email I got back from them today. No solution as of yet, and I'm getting ready to send another email off to them. Mine are from Sportsman Guide:

    Hello Sherry,

    Thank you for your email.

    Unfortunately the vendor didn't provide us with information for how their measured.

    One of our Product Specialists will contact you back by Wednesday with further information.

    According to our records the 12x12 was ordered.

    I'm sorry for any inconvenience this delay may have caused.

    If you have any questions please contact us.



    Enjoy the Outdoors!
    Teresa Smith
    Customer Service

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