Talking to customer service right now. The lady there is very nice and ask me to measure both tarps I order. When I told her the both were I was placed on hold. I've be told that the products department is going to go and check stock to ensure that they have 12x12 square tarps and call me back with in 48 hours. If the tarp is the wrong size
they will send out a pickup order and return the tarps. The tarps look like the would work as a diamond shape, but I was hope for some that would work year round
On the funny side one of the bags that the guide lines and stakes comes in is pink with a pony on the side. I think they need to source this to a different company.
Not real pleased and don't know if I will keep my two tarps. Is 19.00 dollars a good price for a diamond shaped hammock.
To be honest I'm not sure what Factory tape seams are
I see nothing that looks like tape
This is a copy of the email I got back from them today. No solution as of yet, and I'm getting ready to send another email off to them. Mine are from Sportsman Guide:
Hello Sherry,
Thank you for your email.
Unfortunately the vendor didn't provide us with information for how their measured.
One of our Product Specialists will contact you back by Wednesday with further information.
According to our records the 12x12 was ordered.
I'm sorry for any inconvenience this delay may have caused.
If you have any questions please contact us.
Enjoy the Outdoors!
Teresa Smith
Customer Service
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