Thursday afternoon, I received a package from Lawson Equipment, inside were things I had looked at, but didn't recall ordering. I have been ordering a lot of gear lately though, so I didn't think much of it. Then Friday at work I got an email from Lawson asking about the order. I recalled meaning to check on what I had ordered, and Lawson was proactively contacting me based upon an email he got from another customer.
It turns out envelopes got switched. He sent out the mini carabiners I had actually ordered that same day he contacted me. He asked me to verify the name on the invoice I had received to ensure he had only switched one set of envelopes.
No vendor can be perfect, but what separates the best vendors from the rest is how they handle their mistakes. I will definitely look for reasons to order from Lawson Equipment in the future, and suggest to the rest of you to order from him if he carries gear you need.
-Matt-
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