I understand your personal dislike of the way Brain does business. It seems fair that you would understand why some folks don't mind the silent wait in return for quality. Sure, there are very high quality tarps available from other vendors that will ship 'right now', but some folks like the name, person, or product more than the others. For the record, I can't recall anyone that had to fight for their tarp. They had to wait and be ignored, but their tarp came in eventually. Waiting and fighting are not the same at all.