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  1. #1
    CrankyOldGuy's Avatar
    Join Date
    May 2010
    Location
    Hilton Head Is., SC
    Hammock
    Nano-7
    Tarp
    Zpack cuben
    Insulation
    Phoenix UQ/ JRB TQ
    Suspension
    straps w buckles
    Posts
    263

    Customer service atta boy

    I've ordered things from JRB before and always been happy, no problems. I ordered a foam pad last week and when it arrived, I tore it trying to get some tape off. Within 5 minutes of my email, they replied to say that they would send a replacement. Within 30 minutes, I got a notice that it had shipped.

    How do they do it?

    Thanks guys!!!!!!
    "A bore is a man who deprives you of solitude without providing you with company." Gian Vincenzo Gravina (1664 - 1718)

  2. #2
    Moderator raiffnuke's Avatar
    Join Date
    May 2011
    Location
    Pittsfield, MA
    Hammock
    WBBB,WBRR,DIY,WBBB Clone,ENO,GTUL
    Tarp
    HG WP,WB Superfly
    Insulation
    Hammock Gear
    Suspension
    Whoopies&DutchGear
    Posts
    5,538
    Images
    44
    Great service!

  3. #3
    Senior Member BrianWillan's Avatar
    Join Date
    Aug 2009
    Location
    Oshawa, Ontario, Canada
    Hammock
    Martian Bridge (DIY)
    Suspension
    Whoopie Slings
    Posts
    2,007
    Images
    7
    A warehouse of inventory also helps the speed of the shipping.

    Cheers

    Brian
    Good judgment comes from experience, and often experience comes from bad judgment. - Unknown

    Eastern Great Lakes Trip Planning Announcement thread. Subscribe to keep informed on upcoming group hangs in this area.

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