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  1. #11
    Senior Member XSrcing's Avatar
    Join Date
    Jul 2012
    Location
    Bellingham, WA
    Hammock
    DIY double layer
    Tarp
    Old Eddie Bauer
    Insulation
    Bag and pad
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    Whoopies
    Posts
    353
    I think everyone should wait until Tom has input and a resolution has been reached before anyone judges or suggests anything.

  2. #12
    Senior Member JohnSawyer's Avatar
    Join Date
    Sep 2009
    Location
    San Diego, CA
    Hammock
    WB RidgeRunner
    Tarp
    8x10 DIY (speer)
    Insulation
    KAQ Lost River
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    Posts
    4,696
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    108
    There was a lot of noise, banter and general negativity going here. I started hanging out here (pun intended) 2+ years ago due to the respectful, non-flaming nature of this community. Let's keep it this way.

    Please keep the posts on topic, and avoid personal attacks.
    "Do or do not, there is no try." -- Yoda


  3. #13
    Senior Member drchip's Avatar
    Join Date
    Jul 2011
    Location
    Bexley, Ohio
    Hammock
    WBBB 1.1 DL
    Tarp
    WB Superfly
    Insulation
    Burrow & Incubator
    Suspension
    Straps
    Posts
    115
    Images
    9

    Great service

    I just got on Hammock Forums to post an update on a HH tarp problem I came to the forum with a week or so ago. http://www.hammockforums.net/forum/s...ad.php?t=58167

    I came to post that I had a terrific resolution in dealing with Ann (and indirectly with Tom) in the past few days. So, my experience in this past week is that they were very happy to work with me to replace a defective tarp.

    Moreover, they knew from the start that I did not buy the tarp directly from them (I used an online only retailer because they had the best price), and that the tarp was about 3 months out of warranty. Nonetheless, they're replacing the tarp for free.

    I can't comment on what happened with the original poster, but I can say without hesitation that I was impressed with the customer service I received, and specifically with my interactions with Ann.

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