A couple of months back my suspension and ridge line were damaged because the tree I was hanging from fell over sideways. I contacted Hennessey about repair and they graciously said they would fix it free if I paid shipping. I hadn't heard anything, so I recently checked the status of the repair and they told me that it was taking too long to get to the repair and volunteered to send me a new hammock! I did not expect that at all. I knew that the repair person was going on vacation and then getting married, so I waited to check on the status. I got the shipping notice and anxiously await the package. I've have had nothing but good things from this company!