I gotta say I was very pleased with him over the phone, he loves hiking and hammocks, making him very passionate about the products, I love the idea of getting my gear from someone with passion for products use rather than just its profit margin.
He was very friendly and happy to help, I never felt like I was being rushed to get off the phone, he answered all my questions and was ready for more if I had them, thats what I call great customer service.

I highly reccommend UGQ's give Paul's gear a try.