I've had all of my messages replied to within the day. I've bothered him with a handfull of questions too. I think the communication has been just fine. Only thing I would have appreciated would have been an estimated turn around time on the site. But hey, I'm looking forward to it, and wouldn't hesitate to order more of the quality is up to par when i do get to check it out. I would of course have to convince my wife she needs one