Its the same old debate. On one side the people stand up for cottage folks poor quality control due to their small operation while praising their "superior quality." On the other side people expect and demand a high level of quality from the cottage folks, and any less is disappointing. Where our cottage vendors shine is in their making good on their mistakes. I had a problem with an order from HG a while ago and they were very willing to fix it and even shipped the replacement overnight before I returned the quilt they sent me by mistake. They are good people and will work it out with you. I still won't give any slack in saying poor quality control due to high order volume is acceptable. Its not. I will still order from them because I know in the end I'll get what I want, a high quality innovative niche product.