xcrazydx- There is no excuse for the missing cinch cord. While some on here are correct, that "new elves" are working, the quality control is signed off before it goes in the bag. I will be speaking with our staff about this protocol. We cannot apologize enough, but if you would rather go elsewhere, I completely understand. I will be emailing you in the next few minutes. If anyone else has issues, please do not hesitate to contact us. We stand behind our products. We are determined to catch every email and call we can, but dozens come in every day, and we only trust the two of us to answer, and sometimes we never get it at all, for some reason. Again, my apologies, and we'll make it right, however you want us to. Thank you for bringing it to our attention.
I cannot find your email of your complaint, anywhere. I do have your PM's with Adam regarding rushing your order, and getting it to you in time for your trip, which we did. Your order # and name search shows no record of feedback after you received it in either a PM or an email. We can promptly refund your money, and send you a return label. Please send me a PM request. For some reason, there is no record in our system of you contacting us about this matter. I apologize for that, and we will look into website/email issues. Please understand we are doing everything we can to resolve this. Thank you.
Last edited by thorwren; 12-15-2012 at 13:48.
We get it. You feel burned. They're trying to make it right and have offered to refund your money if you'd like. Jenny addressed the communication issue and said they'll be looking into what happened. It's a free market so vote with your wallet.
Crazy - HF has a different standard for manners than most other forums...that's what makes this community different among most on the internet. Please respect that by not calling names.
This part of the thread has gone far enough. The vendor has offered to fix your issue, so please take it to PMs or emails.
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