I had some questions about their structural ridgeline. They (Stu specifically) were very responsive and helpful. So much so that I placed an order for the ridgeline and a carabiner. A small order in the grand scheme of things, but I'm confident that it was the first of many.
I'm sure many of you have had a similar experience, but I wanted to share it for any of us 'noobs' that might be considering doing business with them. Don't hesitate to do so, I would highly recommend them for their great prices and excellent service!