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  1. #11
    Senior Member hikingjer's Avatar
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    Jun 2007
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    Bellingham, WA
    Hammock
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    Smile

    Quote Originally Posted by Just Jeff View Post
    ...Be sure to post what Hennessy says about exchanging it. They're generally pretty good with customer service but this is a bit of out of the ordinary.
    Hennessy Customer Service shipped me a replacement undercover. It arrived before I even had a chance to decline. The replacement undercover is indeed sewn different on the foot end than the original. Both ends are open and are more tubular than the original undercover. So it appears the first UC was mildly defective.

    HH customer service was very prompt. They quickly respond to e-mails and ship from a warehouse that's in the same town I work in. Surprisingly, the replacement UC did not ship from British Columbia, Canada.

  2. #12
    Senior Member BillyBob58's Avatar
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    Jan 2007
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    Tupelo, MS
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    Excellent!
    Apparently, signature that I used from 2006 no longer tolerated so now deleted.

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