Besides crappy communication and the UQ being incomplete it was good quality. I just had to finish it myself.
It's a business, that you pay good money to for products. There's no excuse for crummy customer service multiple times, involving multiple people. It's piss poor business ethics.
I bought another quilt from underground quilts. I sent emails and received responses within a couple hours. That's the kind of people I'm gonna do business with.
Whoever the guy is that said you don't care if you ever hear from them, that's just ridiculous. Sometimes you need to make changes, or ask a question, maybe add an item to the order.
Get it together Hammock Gear! I don't know anyone, personally, that would do business with such lack of customer service. Only the fan boys here, I guess.
Hope you get it worked out, the quilt is nice now that I've finished it up.