I'm curious about peoples experience with Clark customer service.

I purchased a Vertex rain fly from them last Sept and it was never used (I Sold the Hammock) so I contacted them about returning it. I was expecting maybe a 20 percent "restocking" fee for their troubles. The person that I spoke with on the phone said to email the request, "they prefer it that way". So I sent an email and never received a response.
I guess no "response" is my response. Seems kind of unprofessional of them, no?

BTW, if anyone is interested in a new/unused Vertex rain fly (my receipt from Clark says that I paid 158.00 for it) it's for sale for 110.00 which includes shipping anywhere in the continental U.S.