Warbonnet Shipping and Customer Service

**twiztidfx** · 04-18-2013, 19:13

Hi Hammock Forums,

I remember seeing a post about warbonnet shipping times a while ago but I can't seem to find it again. I ordered a warbonnet blackbird from warbonnet and it took about two weeks to receive my shipment and I almost immediately went for a weekend trip and am glad to report that it worked great.

However, second time around I ordered a guy-line, carabiners, and some stakes. I received a confirmation email from warbonnet on March 30th (the day I ordered), saying that they had processed my request and that I would receive another notification through paypal, which I did.

It's now April 18th, more thank two weeks later and I still don't have any idea the status of my order..

I sent in a email through warbonnets rather lackluster "Contact Us" part on their website and haven't received any update in two days now.

I suppose i'm trying to reach out to any fellow hammockers who have had problems before and might be able to offer some advice or a direct plea to brandon to see what's going on especially considering it took warbonnet half the time to process a much larger order (vs just accessories.. lol)

Thanks in advance for any help Hammock Forums <|

**Likeapuma** · 04-18-2013, 19:41

Give him time to respond via email, or give him a call. He responded to my email within 24 hours & answered the phone promptly when my wife called.

I'm as impatient & anxious as anyone lol. If you don't get a reply, give him a jingle!

**Trailuser** · 04-18-2013, 20:17

Originally Posted by Likeapuma

Give him time to respond via email, or give him a call. He responded to my email within 24 hours & answered the phone promptly when my wife called.

I'm as impatient & anxious as anyone lol. If you don't get a reply, give him a jingle!

If ANY one of your items are on back-order they hold the whole shipment.

**twiztidfx** · 04-18-2013, 20:54

I was looking for a customer service number but there wasn't one (that I noticed) on his website.

thanks for the speedy replies everyone

**Postal** · 04-18-2013, 21:28

Every order I have gotten from him has taken four weeks plus a few days. It is just how it works when you have as many orders as he does.

**Jrprince** · 04-19-2013, 06:37

I sent him an email the other day and had a response in 24 hours. Either wait for a response, send a new email, or pm him here on hammock forums and I'm sure yu will get a response.

**Shug** · 04-19-2013, 07:43

Your gear will come....he is very reliable. Small businesses just cant always do it all like large companies. The more they are on the phone or emailing....the less they are sewing.
Worth the wait and wonder.
Shug

**DemostiX** · 04-20-2013, 16:32

Originally Posted by Shug

Your gear will come....he is very reliable. Small businesses just cant always do it all like large companies. The more they are on the phone or emailing....the less they are sewing.
Worth the wait and wonder.
Shug

++True....false.
++MAJORLY FALSE: See jacksrbettr.com. Same or next day shipping. JRB built the business to finance inventory, enabling same or next day shipping.
++True.
++Depends on the need, but no doubt one of the not-so-many exercisers of real R&D here, and there are NO complaints about craftsmanship and tailoring, either.

From PMs with a couple here: Tell Brandon you need something by a date when you order, and he may expedite, or refuse the order. And the expediting is significant, putting you forward in the queue.

Of course, that will be abused by some who are shameless enough to post here that he always makes a claim for priority service. But, then, he wouldn't regard that as an abuse or cause for shame. Chacun son goût

**Shug** · 04-20-2013, 16:47

Originally Posted by DemostiX

++True....false.
++MAJORLY FALSE: See jacksrbettr.com. Same or next day shipping. JRB built the business to finance inventory, enabling same or next day shipping.
++True.
++Depends on the need, but no doubt one of the not-so-many exercisers of real R&D here, and there are NO complaints about craftsmanship and tailoring, either.

From PMs with a couple here: Tell Brandon you need something by a date when you order, and he may expedite, or refuse the order. And the expediting is significant, putting you forward in the queue.

Of course, that will be abused by some who are shameless enough to post here that he always makes a claim for priority service. But, then, he wouldn't regard that as an abuse or cause for shame. Chacun son goût

Why don't you just post your own thoughts on this rather than come in and try to put your take on JUST my opinions.
My post was to the OP and I was giving him hope and my thoughts since I have dealt with Brandon at Warbonnet on many occasions over the years.
But yes, the Jacks are expeditious. TRUE.

Shug

**Senet** · 04-20-2013, 23:35

I'm going with Shug. I ordered my Blackbird and got it way before I thought I would. Still waiting on the Superfly and some accessories, but what's the rush? It's extremely high quality stuff and it's not mass-manufactured. On top of that, when you email "support" you're not getting someone random; you're getting the guy who actually constructs it for you.

I'm still new to this whole thing, but working with all of these cottage vendors is consistently blowing me away.