Over the last five weeks, three orders have been lost in the mail. This is the first time in three years, and it concerns me.
I ship relatively inexpensive items and have replaced the lost ones for free. I include shipping in the price, and it usually runs just over 2 dollars, but there is no tracking with First Class shipping.
Has anyone else experienced this lately?
I am not sure how to proceed....replacing lost items for free can only work for so long, but I am willing to do it. I am more concerned with keeping my customers happy and I work hard at having a good reputation.
Any thoughts on this? I would really appreciate your input!