Originally Posted by
Womble
Thats a typical CRM mistake. Instead of working like crazy to catch up with the orders, they should sit down, go through the orders and send out (standard) messages explaining the reasons for the delay and calculate delivery dates they can hold. IMO a customer prefers knowing that he/she needs to wait another 2 weeks than waiting everyday for a paket that won't come. Futher they should put a note on the order page mentioning that delays are longer than usual.
When products are great, customers will wait...
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