At the Oregon Summer Hang I was the lucky winner of a Gift certificate from UGQ.
I made contact with Paul as soon as they got back from being on the trail and ordered my Top quilt.
Paul and Missy were fantastic with their communication and walking me through the process.
BUT WAIT.. THERE'S MORE...
I shot them an email after receiving and email stating that my quilt was being made. I asked what the ETA might be as I was getting ready to head out... it was no big deal if I got it.. I was just wondering.
The next day... I got an email saying that I would get it before my second trip.. but it was just being made and with shipping time would not make it before my next trip. That was ok in my book...
Then.. I got an email saying that Paul and Missy were not going to wait for the Post office to come pick it up.. they drove it to the post office and sent it express!!
I head out on the PCT tomorrow.. that's the first of the two trips I talked about.. yes the first trip!!! and in my pack.. a brand new UGQ Top quilt!
OUTSTANDING CUSTOMER SERVICE!!! You got a friend and customer here!
Thanks a million Paul and Missy. I appreciate it.