Can someone please tell me if my experience is an anomaly or not? I have heard great things about Hammock Gears products. They were on the top of my short list as I was looking for an underquilt. I wrote to their email address from their contact us link on a Monday and by Thursday had not received so much as an acknowledgement that they even got my email. I then send a follow up email and again so response. I called their number and got voicemail and still no response. Now I know it is probably one of their busiest times of the year and I can understand my email would be at the bottom of their list since I did say I was just doing my research now for a springtime purchase, but I would at least expect someone to tell me that they have my email and will get back to me when they can.
Has anyone else experienced this kind of neglect from Hammock Gear or is it just me? I am willing to give them the benefit of the doubt that maybe something went wrong somewhere, but after two emails and a phone call I am having a bit of trouble keeping them on my short list. I would love to hear others thoughts on this matter. Thanks.
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