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Thread: UGQ Rocks!

  1. #1
    New Member ControlledRot's Avatar
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    UGQ Rocks!

    Just wanted to share with you all my great appreciation for Paul & Missy at UGQ. I received my Black Friday delivery of a beautiful 0+1 oz full length Zeppelin and a 72" 40+2oz Flight Jacket on 12-22-13. After inspecting both and being amazed at their high quality I "tried them on." The Flight Jacket seamed a little small. I initially thought I was sent a 66" instead of 72". When I contacted them about it they confirmed I was sent a 72" but that that was kind of small for me being 6'2" and that I should have probably ordered a 78". I apologized for my mistake and thanked them for their excellent quilts saying I make do with the 72 and probably order another in the right size in the future since it was so nice. They responded by telling me they couldn't let me "make do" and would swap my 72 for a 78 for additional cost of goods and shipping. This was totally my mistake for not looking at their sizing chart and ordering properly, but they were willing to correct that mistake(Order ships 12-31-13!). Absolutely top notch service! If you're thinking about buying a UGQ product and on the fence, do it! You won't be let down.
    When thro' the woods and forest glades I wander
    And hear the birds sing sweetly in the trees;
    When I look down from lofty mountain gardeur,
    And hear the brook, and feel the gentle breeze...

  2. #2
    New Member ControlledRot's Avatar
    Join Date
    Aug 2012
    Location
    Coon Rapids, MN
    Hammock
    ENO DoubleNest
    Tarp
    Kelty Noah 12
    Insulation
    HG & UGQ quilts
    Suspension
    Whoopie Slings
    Posts
    40
    Hopefully attached is a pic of my Zeppelin and the original Flight Jacket... never tried posting a pic so forgive me if I screws up...
    Attached Images Attached Images
    When thro' the woods and forest glades I wander
    And hear the birds sing sweetly in the trees;
    When I look down from lofty mountain gardeur,
    And hear the brook, and feel the gentle breeze...

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