Sad to say my experience with Hammock Gear has been almost completely negative this time around. After placing the initial order for an under quilt for my girlfriend on 1/7/14, we spent the next week trying unsuccessfully to get a response by email about an estimated shipping window.
Just over a week later 1/16 the UQ arrived with multiple issues on the outer edging, including an inch long portion with fill coming out. Definitely not the quality I've seen and come to expect from Hammock Gear and seemed to be a rush job. Another email went out to see what needed to be done to fix it and finally got a reply 12 hours later. Jenny was pleasant and seemed eager to correct the issue. We were happy to go ahead with the order and have it fixed. After emailing back and forth a few times the return label was acquired and UQ boxed and returned on 1/21 with 2 day shipping by USPS.
Two days later we checked the tracking number and find no record. Wait another day, still nothing. So off goes another email 1/26 to HG asking for confirmation of receipt. Shockingly, we again get no reply. Come Tuesday 1/28, we call the number given. No answer, so left a voicemail. Two more days go by with no contact. On 1/30 another call and another voicemail left. Also sent another email to cover all bases.
At this rate, unless the UQ is already on it's way, we'll be tent camping on our upcoming trip. We placed the order ahead of time to allow for back order issues and a trial run before the trip itself. While most here seem to get the quality and service they've paid for, we have not. Even if this does get resolved soon, I can't say I'd place another order from Hammock Gear or give them my whole-hearted recommendation.
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