I don't know but people need to realize that cottage vendors do not have hundreds of sewing machines all going full speed 24/7. Most likely it is one or two people trying to do everything. When you have a product as good as HG, they will be highly sought after and there will be a wait time. If he spends all his time on the phone and answering emails, that leaves even less time. Be patient.
The most profound post of this thread....and the half dozen others like it!Originally Posted by Hawk-eye
Words of wisdom to absorb.......
Well said, Hawk.......
"Surround yourself with the best people you can find, delegate authority, and don't interfere."- RONALD REAGAN
"There is new life in the soil for every man. There is healing in the trees for tired minds and for our overburdened spirits, there is strength in the hills, if only we will lift up our eyes. Remember that nature is your great restorer." - CALVIN COOLIDGE
My Backpacking Site
Ok, you are welcome.
Hawkster, had to ruin everything with intellect and stuff!!!
We would be one step closer to world peace, if everyone slept in a hammock..
I know my opinion is a drop of rain in the ocean .....but I'm glad it's all ok with them and it is just a email thing cause I'm ready to buy some gear dagnabit.
A lot of these posts say things like "be patient". If HG was just taking a couple days to get back to people, that would be fine, but what's made so many people so frustrated is that their calls and e-mails don't get replied to at all because HG doesn't have a good tracking mechanism and forgets about them. That will need to change soon, especially if they have to function with reduced staff for a while.
I just got my order and a small loop broke off the first night I used it. It took me 2 days but I got through to Adam this afternoon and he even paid shipping to return the UQ to him. Sorry others are having such a hard time getting through but I can say its worth it if you do!
And once again, one of these threads descends into an endless loop of back and forth between those that have an axe to grind and those that step up to defend the fact that cottage vendors are actual people that make mistakes and have lives and families.
Please, folks. If you don't like the way Hammock Gear or any other vendor runs their business, then protest by not spending your money with them, not by endlessly griping in threads like these.
Agreed - the quilts and tarp I got are great, and Adam went out of his way to get a loaner tarp to me to use for a trip while I waited for mine that was backordered. I saw the other side too though, with a couple of unanswered e-mails about other stuff first. The quality (both in product and service once reached) is totally there, just not consistency at the moment. I think at this point I'd order from them again, but might be wary if I had a tight timeline, and would hesitate to recommend them to somebody new even though I'd want to because they might end up being one of the people with a bad experience. So, hopefully they can find some ways to streamline the communications piece, because as these threads show it's clearly starting to get in the way of people who otherwise could have been giddily pleased customers like so many before them.
+1
This complaining stuff almost amuses me.
Don't like it, don't order from them.
Like their stuff, hang in there.
In a hurry? You're rolling the dice with time pressuring a cottage vendor.
If you have "special considerations" like a deadline, tell them up front with the order. Heck, the Contact Us page even asks folks to chill after an order.
A relative ordered me a top quilt on Black Friday as a Christmas gift, was fortunate enough to actually get it on Christmas. Been using that sexy downy goodness every day since. Point being, for every complaint I'll wager there are 100 or more happy customers out there, I know I'm one!
Have sherpas, will travel...
Triangles, it's all about the triangles.
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