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  1. #1
    ADKrella's Avatar
    Join Date
    Dec 2013
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    Snipe/Dutch
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    Superfly
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    Dutch and Whoopies
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    767

    Thumbs up Another amazing experience.

    So I ordered my Uq on Sunday and I was feeling super stoked about it.
    I'm reading HF this morning and I happen across a thread that makes me question my thinking on the choice I made.
    So I called Adam at HG around 10ish.....no answer but no big deal I'm drinking some coffee and reading HF ...I didn't leave a message figuring I'd just try back tonight or something.....not 20 minutes later phone rings......who could that be?....."I don't know anyone from ohio"...........its Adam returning my call....walks me through my mini panic attack about my purchase and helps me with other parts of my insulation system.He tells me my Uq should be ready by Friday and also tells me if I have any more questions about his product or backpacking in general to give him a call.

    Really unbelievable in this day and age to get service like that.
    In my experience anyway.
    I'm pretty floored about it really.
    I was very excited before but now it a whole other level.
    Just wanted to share because that's really something.
    At least I think it is.

    And that's all I have to say about that.

    You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You're on your own. And you know what you know. And YOU are the one who'll decide where to go.......

  2. #2
    markr6's Avatar
    Join Date
    Mar 2012
    Location
    Fort Wayne
    Hammock
    WBBB 1.1DL
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    WB BMJ
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    3,333
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    Awesome! Were you debating between two different temp ratings? That's an easy thing to do!

  3. #3
    dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
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    1
    Good to hear! that phone must be ringing all day all night for them.
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  4. #4
    ADKrella's Avatar
    Join Date
    Dec 2013
    Location
    Ratirontaks
    Hammock
    Snipe/Dutch
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    Superfly
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    Dutch and Whoopies
    Posts
    767
    Quote Originally Posted by markr6 View Post
    Awesome! Were you debating between two different temp ratings? That's an easy thing to do!
    It was a length thing actually.....wrestling with temp was last month.
    Last edited by ADKrella; 02-13-2014 at 19:21.
    You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You're on your own. And you know what you know. And YOU are the one who'll decide where to go.......

  5. #5
    ADKrella's Avatar
    Join Date
    Dec 2013
    Location
    Ratirontaks
    Hammock
    Snipe/Dutch
    Tarp
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    Dutch and Whoopies
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    767
    Quote Originally Posted by dragon360 View Post
    Good to hear! that phone must be ringing all day all night for them.
    Probably ...they do seem pretty popular.

    Just felt like sharing some good news today.
    You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You're on your own. And you know what you know. And YOU are the one who'll decide where to go.......

  6. #6

    Join Date
    Sep 2012
    Location
    NC
    Hammock
    WBBB XLC 1.7d
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    HG WinterPalace
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    straps whoopie
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    199
    Good Job. I had a similar experiance today as well. Ordered a quilt last night from them. When I order on the internet I like to follow it up by talking to someone. Called this morning got the machine in just a little while he calls back. Tells me my quilt will be to me next week. I was very surprized. Adam asked if I had any questions he remembered that I order a tarp in the summer. And told me as well if I needed any help with anything to give him a call. I know he is busy but he acted as if I was his only customer and had all the time to talk with me. It is always good to share good things

  7. #7
    Member
    Join Date
    Jan 2013
    Location
    Cincinnati, Oh
    Hammock
    Eno Dbl. Nest, wbbb xlc dbl 1.1
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    12' Winter Palace
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    JRB Greylock 4
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    Whoopies, cinch
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    50
    I have had nothing but positive experiences with HG! Customer service is amazing!

  8. #8
    Senior Member beep's Avatar
    Join Date
    Jul 2009
    Location
    Minneapolis, MN
    Hammock
    WB BB 1.1 dbl
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    Adam and Jenny are extraordinary as mfrs, vendors and all-round good people. We are fortunate to have them around. Full-disclosure, I have three HG top quilts and two HG underquilts EACH of which was tweaked for me...extra insulation, extra length, etc.
    "The more I carry the happier I am in camp; the less I carry the happier I am getting there" - Sgt. Rock

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