Results 1 to 8 of 8

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Senior Member
    Join Date
    Dec 2013
    Location
    Ratirontaks
    Hammock
    Snipe/Dutch
    Tarp
    Superfly/Minifly
    Insulation
    MAMW TQ / HG UQ
    Suspension
    Dutch and Whoopies
    Posts
    787

    Thumbs up Another amazing experience.

    So I ordered my Uq on Sunday and I was feeling super stoked about it.
    I'm reading HF this morning and I happen across a thread that makes me question my thinking on the choice I made.
    So I called Adam at HG around 10ish.....no answer but no big deal I'm drinking some coffee and reading HF ...I didn't leave a message figuring I'd just try back tonight or something.....not 20 minutes later phone rings......who could that be?....."I don't know anyone from ohio"...........its Adam returning my call....walks me through my mini panic attack about my purchase and helps me with other parts of my insulation system.He tells me my Uq should be ready by Friday and also tells me if I have any more questions about his product or backpacking in general to give him a call.

    Really unbelievable in this day and age to get service like that.
    In my experience anyway.
    I'm pretty floored about it really.
    I was very excited before but now it a whole other level.
    Just wanted to share because that's really something.
    At least I think it is.

    And that's all I have to say about that.


  2. #2
    Senior Member OneClick's Avatar
    Join Date
    Mar 2012
    Location
    IN
    Hammock
    DIY 10.5' HyperD 1.6
    Tarp
    Warbonnet, SLD
    Insulation
    Hammock Gear
    Suspension
    WB Straps+Buckles
    Posts
    13,158
    Images
    20
    Awesome! Were you debating between two different temp ratings? That's an easy thing to do!

  3. #3
    Senior Member
    Join Date
    Dec 2013
    Location
    Ratirontaks
    Hammock
    Snipe/Dutch
    Tarp
    Superfly/Minifly
    Insulation
    MAMW TQ / HG UQ
    Suspension
    Dutch and Whoopies
    Posts
    787
    Quote Originally Posted by markr6 View Post
    Awesome! Were you debating between two different temp ratings? That's an easy thing to do!
    It was a length thing actually.....wrestling with temp was last month.
    Last edited by ADKrella; 02-13-2014 at 20:21.

  4. #4
    Senior Member dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
    Tarp
    ID/OES/WB/WL
    Insulation
    HG/WB/Go-Lite/WB
    Suspension
    Whoopie/Straps/DW
    Posts
    4,704
    Images
    1
    Good to hear! that phone must be ringing all day all night for them.
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  5. #5
    Senior Member
    Join Date
    Dec 2013
    Location
    Ratirontaks
    Hammock
    Snipe/Dutch
    Tarp
    Superfly/Minifly
    Insulation
    MAMW TQ / HG UQ
    Suspension
    Dutch and Whoopies
    Posts
    787
    Quote Originally Posted by dragon360 View Post
    Good to hear! that phone must be ringing all day all night for them.
    Probably ...they do seem pretty popular.

    Just felt like sharing some good news today.

  6. #6
    Senior Member
    Join Date
    Sep 2012
    Location
    NC
    Hammock
    WBBB XLC 1.7d
    Tarp
    HG WinterPalace
    Suspension
    straps whoopie
    Posts
    187
    Good Job. I had a similar experiance today as well. Ordered a quilt last night from them. When I order on the internet I like to follow it up by talking to someone. Called this morning got the machine in just a little while he calls back. Tells me my quilt will be to me next week. I was very surprized. Adam asked if I had any questions he remembered that I order a tarp in the summer. And told me as well if I needed any help with anything to give him a call. I know he is busy but he acted as if I was his only customer and had all the time to talk with me. It is always good to share good things

  7. #7
    New Member
    Join Date
    Jan 2013
    Location
    Cincinnati, Oh
    Hammock
    Eno Dbl. Nest, wbbb xlc dbl 1.1
    Tarp
    12' Winter Palace
    Insulation
    JRB Greylock 4
    Suspension
    Whoopies, cinch
    Posts
    49
    I have had nothing but positive experiences with HG! Customer service is amazing!

  8. #8
    Senior Member beep's Avatar
    Join Date
    Jul 2009
    Location
    Minneapolis, MN
    Hammock
    WB BB 1.1 dbl
    Tarp
    MacCat Dlx SpinnUL
    Insulation
    Phoenix/Incubator
    Suspension
    Whoopie Slings
    Posts
    2,004
    Images
    47
    Adam and Jenny are extraordinary as mfrs, vendors and all-round good people. We are fortunate to have them around. Full-disclosure, I have three HG top quilts and two HG underquilts EACH of which was tweaked for me...extra insulation, extra length, etc.
    "The more I carry the happier I am in camp; the less I carry the happier I am getting there" - Sgt. Rock

  • + New Posts
  • Similar Threads

    1. Amazing Company
      By Yankee in forum UGQ Outdoor Equipment
      Replies: 13
      Last Post: 03-31-2014, 13:56
    2. Amazing service
      By zetroe in forum Wilderness Logics
      Replies: 1
      Last Post: 08-14-2012, 19:35
    3. Amazing service from AHE
      By littleBEAR in forum Arrowhead Equipment (Home of Kick Ass Quilts)
      Replies: 4
      Last Post: 06-27-2011, 10:35
    4. Amazing Hang
      By turkeyboy in forum General Hammock Talk
      Replies: 11
      Last Post: 03-23-2008, 06:45

    Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •