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  1. #41
    New Member PMan's Avatar
    Join Date
    Feb 2009
    Location
    Belmont, NC
    Hammock
    Warbonnet Blackbird 1.1 DL
    Tarp
    McCat Deluxe Spinn
    Insulation
    HG Incubator(s)
    Suspension
    Lines
    Posts
    30
    Quote Originally Posted by Dutch View Post
    Good words Brian. I think it is hard to understand that the lack of ability to make people happy all the time should not be confused with the lack of desire.

    There is just something about an OES tarp that always makes me full of pride. It just seems like it is better made somehow.

    High praise from Dutch whose customer service is unsurpassed!

    In 2009, I bought a SpinnUL tarp from Brian (wish I'd bought two!). Very well made with great attention to detail. I tend to believe him when he says he takes pride in what me makes. I'm glad to have one of his tarps.

  2. #42
    alpineLounger's Avatar
    Join Date
    Mar 2013
    Location
    Eastern Oregon
    Hammock
    JRB BMBH UL
    Tarp
    JRB 11x10
    Insulation
    JRB TQ& UQ
    Suspension
    Straps & Dutchware
    Posts
    51
    Quote Originally Posted by ajustus View Post
    I emailed Brian yesterday to inquire about a 4 season. He emailed me back within 10 minutes. I placed an order just after and received confirmation immediately. I woke up this morning with an email stating that my order has shipped and I should receive it by Wednesday. This is my second experience with OES and both have been very good. I don't post much or at all (technically) but I thought that I give him some affirmation to coincide with all the negative on here. Product second to none!
    Same experience here. Loving my deluxe.

  3. #43
    Oms's Avatar
    Join Date
    Mar 2007
    Location
    Chicago western suburbs
    Hammock
    BB 1.1-1.7 Lefty
    Tarp
    HG, OES, WB
    Insulation
    UQG,HG,WB,Nunatak
    Suspension
    Whoopies/webbing
    Posts
    1,230
    I believe Brian was in high school when he made my first OES tarp. He has come and gone through the years as life progressed. Still here and still making quality tarps. I have never sold any of the three I now have. Each one has its benefits. They will serve me a lifetime.

    Keep it simple Brian, don't burn out.

  4. #44
    New Member tbebee's Avatar
    Join Date
    Jul 2011
    Location
    Syracuse, NY
    Hammock
    Warbonnet Traveler
    Tarp
    HG Cuben/EOS MC
    Insulation
    MAMW tq/HG uq
    Suspension
    Webbing
    Posts
    15
    I have ordered two tarps from OES. I did not follow-up after I ordered, nor were there any communications I remember other than my order was accepted. In both cases the tarps showed up on my door-step within a couple of weeks. Quality is second-to-none. Both have served me well to date and I expect many more years of service from both of them.

    Tom

  5. #45
    New Member
    Join Date
    Dec 2010
    Location
    Tampa, Florida
    Hammock
    Clark NX-250
    Tarp
    Zpacks
    Suspension
    Dutch Stuff
    Posts
    5
    This is absolutely, predictably, comical. I check into this forum about every 6 months, for entertainment value, to see the latest on how someone is upset about Brian and OES and it never changes (I am a past frustrated customer). Let's cut to the chase, there are always problems and he is not the only game in town. Look elsewhere. I don't want to be accused of promoting a product, that is not my intent. OES makes a good product but the headaches and frustrations in dealing with him are just ridiculous. Look elsewhere and enjoy the experience of finding another great product from a company that cares about making you happy about your purchase. YEESH!!!!!!!!!!!!

  6. #46
    Senior Member MDSH's Avatar
    Join Date
    Aug 2012
    Location
    Snyder, TX
    Hammock
    DIY PolyD 1.2
    Tarp
    DIY .74 oz cuben
    Insulation
    Marmot Mod & DIY
    Suspension
    Dynaglide & Anchor
    Posts
    2,607
    What's "predictable" in life and human relationships is mixed bags, variables, and trade-offs.

    Let our gratitude for any good that we see in others exceed our desire to judge and complain. Otherwise yes, act in your own best interest. Creative, talented, sensitive, and ingenious people accepted that challenge before the rest of us woke up this morning.
    Mike

    But Jesus often withdrew to lonely places and prayed. (Luke 5:16 NIV)

    He said to them, “But now let the one who has a moneybag take it, and likewise a knapsack. And let the one who has no sword sell his cloak and buy one." (Luke 22:36 ESV)

    While people are saying, “There is peace and security,” then sudden destruction will come upon them as labor pains come upon a pregnant woman, and they will not escape. (1 Thessalonians 5:3 ESV)

  7. #47
    Brian's Avatar
    Join Date
    Nov 2006
    Location
    Boston, MA
    Hammock
    WBBB 1.1 Dbl
    Tarp
    MacCat Deluxe Sil
    Insulation
    DIY Quilt+HG Inc20
    Posts
    388
    Srady, I find it quite frustrating that you singlehandedly come to post on this forum to prod at my missteps. I would never accuse you of promoting any products, and I know I had some issues with an order you place 2.5 years ago, but please, don't come to HF just to bash me and my work.

    With that, I'm back to cutting some of my new 1000 yard order of silnylon that arrived on Friday to keep the pipeline well greased!
    Brian MacMillin
    www.OutdoorEquipmentSupplier.com
    Home of the MacCat and OES 4-Season Hammock Tarps

  8. #48
    New Member
    Join Date
    Jun 2014
    Location
    Franklin, Tennessee, United States
    Hammock
    BIAS weight weenie
    Tarp
    maccat ultra
    Suspension
    straps, whoopies
    Posts
    21
    I ordered a MacCat Ultra on 22 June 2014. It was delivered on 30 June 2014. I'll be using it this weekend for the first time. I got confirmation of my order and shipping notices.

  9. #49
    fallkniven's Avatar
    Join Date
    Oct 2011
    Location
    NJ
    Hammock
    JRB BMBH
    Tarp
    Superfly
    Insulation
    UGQ
    Posts
    2,447
    Images
    822
    Quote Originally Posted by Brian View Post
    Srady, I find it quite frustrating that you singlehandedly come to post on this forum to prod at my missteps. I would never accuse you of promoting any products, and I know I had some issues with an order you place 2.5 years ago, but please, don't come to HF just to bash me and my work.

    With that, I'm back to cutting some of my new 1000 yard order of silnylon that arrived on Friday to keep the pipeline well greased!

    In all fairness, the endless wave of complaints of being ignored is like a tsunami. I agree public bashing ain't cool, but holy hell is your customer service probably the worst and there is no denying it or excuse for it. If your too busy to take orders, then shut down the site, don't continue to let people send you their money to get no response or product. That goes against the golden rule of buisness, keeping your customers happy. I mean heck, it's so bad that HF put up a sticky under your subforum warning people...
    Last edited by fallkniven; 07-08-2014 at 23:38.

  10. #50

    Join Date
    Jun 2014
    Location
    Providence, RI
    Hammock
    WBB XLC
    Tarp
    Warbonnet Edge
    Insulation
    Hammock Gear
    Suspension
    Whoopies
    Posts
    73
    I would have liked to have had mine, I hear they are excellent products. Sadly I just contacted my credit card company regarding my order from a month ago. If I had known beforehand that I'd have to wait an unspecified amount of time to receive a tarp that is listed as in-stock and ready to ship on the website, and that I should not expect any communication from the seller, then I would not be in this situation. That's misleading and just bad business all around man. I have not read this entire thread, but can entirely understand why people would be upset. I can't say I've ever had anything like this ever happen to me.

    Brian, if you cannot keep up with orders or emails, the simple fix is to change your website to reflect the current situation. People are a lot more patient and understanding when they know up front what to expect.

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