I ordered a strap/buckle set and two sets of straps last week. They arrived Monday, but had one set of straps missing. I emailed Dutch that evening, had a response in the morning, they were in the mail Tuesday afternoon, and are at my house now (Thursday afternoon). Can't ask for more responsive service than that.
I look forward to using these straps for Boy Scout backpacking and camping. Two sets are for my sons, one for me. (I had ordered two pairs of buckles a couple of weeks ago. They didn't work well with my harbor freight straps, so I decided to get good straps.).