Results 1 to 8 of 8
  1. #1
    Senior Member perdidochas's Avatar
    Join Date
    Oct 2010
    Location
    pensacola, FL
    Hammock
    DIY tablecloth struc. ridgeline
    Tarp
    Noahs Tarp 12
    Insulation
    Blue WM pad
    Suspension
    Dutch Cinch buckle
    Posts
    319

    Great Customer Service

    I ordered a strap/buckle set and two sets of straps last week. They arrived Monday, but had one set of straps missing. I emailed Dutch that evening, had a response in the morning, they were in the mail Tuesday afternoon, and are at my house now (Thursday afternoon). Can't ask for more responsive service than that.

    I look forward to using these straps for Boy Scout backpacking and camping. Two sets are for my sons, one for me. (I had ordered two pairs of buckles a couple of weeks ago. They didn't work well with my harbor freight straps, so I decided to get good straps.).
    Time is but the stream I go afishing in. Henry David Thoreau

  2. #2
    Dutch's Avatar
    Join Date
    Apr 2007
    Location
    Reinholds, PA
    Hammock
    Bridgeskin
    Tarp
    DIY Blackcat
    Insulation
    DIY Quilts
    Suspension
    Whoopie sling
    Posts
    6,855
    Images
    198
    See that was my plan, forget a set of straps so I can give great customer service later.
    Peace Dutch
    GA>ME 2003


    http://dutchwaregear.com
    Visit Dutchwaregear on facebook (and like it)
    Check us out on Twitter @dutchwaregear

  3. #3
    New Member sweeper54's Avatar
    Join Date
    Feb 2014
    Location
    Western, MA
    Hammock
    WBBB 1.7 Dbl
    Insulation
    Army Poncho Liner
    Suspension
    Whoopie & HF Strap
    Posts
    30
    Genius!!!!!

  4. #4
    stormcrow's Avatar
    Join Date
    Aug 2008
    Location
    Lancaster, OH
    Hammock
    DIY gathered end
    Tarp
    Hammock Gear Cuben
    Insulation
    100% Hammock Gear
    Suspension
    Whoopie Sling
    Posts
    1,519
    Images
    26
    Quote Originally Posted by Dutch View Post
    See that was my plan, forget a set of straps so I can give great customer service later.
    Hey, come up with your OWN strategy!

    ~SC

  5. #5
    Dutch's Avatar
    Join Date
    Apr 2007
    Location
    Reinholds, PA
    Hammock
    Bridgeskin
    Tarp
    DIY Blackcat
    Insulation
    DIY Quilts
    Suspension
    Whoopie sling
    Posts
    6,855
    Images
    198
    I do remember you saying that mistake are just and opportunity for great customer service. I have been giving myself many opportunities.
    Peace Dutch
    GA>ME 2003


    http://dutchwaregear.com
    Visit Dutchwaregear on facebook (and like it)
    Check us out on Twitter @dutchwaregear

  6. #6
    Senior Member perdidochas's Avatar
    Join Date
    Oct 2010
    Location
    pensacola, FL
    Hammock
    DIY tablecloth struc. ridgeline
    Tarp
    Noahs Tarp 12
    Insulation
    Blue WM pad
    Suspension
    Dutch Cinch buckle
    Posts
    319
    Well, I have all of the three sets of straps and cinch buckles installed. One to replace the harbor freight straps and hardware store rings I use. One to replace the harbor freight straps and hardware store tings for my oldest son's hammock and one for my youngest son's first hammock. All three are tablecloth hammocks. We're all set for spring and summer camping. (and me for the rest of the year as well).
    Time is but the stream I go afishing in. Henry David Thoreau

  7. #7
    Senior Member Fire-Bug's Avatar
    Join Date
    Oct 2013
    Location
    Fredericksburg, VA
    Hammock
    DIY 11' Argon 1.6 SL
    Tarp
    HG Cuben w/Doors
    Insulation
    RevX and Incubator
    Suspension
    Woopie/Dutch Gear
    Posts
    173
    Quote Originally Posted by Dutch View Post
    I do remember you saying that mistake are just and opportunity for great customer service. I have been giving myself many opportunities.
    ...and you've come through every time! It kinda doubles the anticipation and joy of receiving Dutch gear, twice, back to back no less!!

  8. #8
    Senior Member Mjprohoroff's Avatar
    Join Date
    Jul 2011
    Location
    Eagle point, OR
    Hammock
    Clark NX-250
    Tarp
    WB SF, soon HG WP
    Insulation
    HG incubator
    Suspension
    Whoopies
    Posts
    148
    +1 on Dutch's customer service. I had an issue with a gift card and he went above and beyond to make it work. Thanks Dutch!

Similar Threads

  1. Great customer service!!!
    By sullythehiker in forum UGQ Outdoor Equipment
    Replies: 4
    Last Post: 12-06-2013, 17:02
  2. Customer Service was great
    By taylo in forum Hammock Gear
    Replies: 3
    Last Post: 02-11-2013, 18:33
  3. ENO Customer Service is Great!
    By fgblueenohanger in forum Eagles Nest Hammocks
    Replies: 3
    Last Post: 05-27-2012, 22:11
  4. Great Customer Service
    By Boomer in forum Hammock Gear
    Replies: 13
    Last Post: 01-09-2012, 19:45
  5. Another great example of customer service
    By Syb in forum Other Vendors and Services
    Replies: 7
    Last Post: 01-25-2011, 11:02

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •