Great experience with Adam and HG

[Mjprohoroff]

Through a few trials and tribulations I have to say my overall experience with HG was great. This was my first real business I have done with a cottage vendor, so I didn't really know what to expect. Everyone is probably aware of the challenges HG was facing over the last couple months and even with all that they managed to make a happy new customer. I ordered a bunch of stuff from HG, some standard, some custom. The standard stuff was done quickly, and the custom stuff took longer than expected, but I'm ok with that. I started to get a little worried when my first trip of the year approached but Adam over-nighted the winter palace and it made it to me with a day to spare. In the midst off all this I loaned Adam my Clark NX-250 so he could figure out some some tweaks to make the incubator fit better (this came back in the over nighted package). Let me say he hooked a brother up! Thanks Adam. My only real complaint through the whole process was a break down in communication. Phone was definitely the best option for reaching Adam. Email response was pretty much non-existent, and they do need to get that figured out. But again I am totally happy with my purchases and will buy from HG again when I need something they can provide. I only waiting on one more little custom item, and I cant wait to see what he comes up with for it.

[dingbat]

Just got an Incubator 10' in multicam from HG.

I am very pleased with the customer service I received too.

When I first called with a laundry list of questions, Adam picked up the phone on my first try and answered them all politely, in earnest, and like he wanted to make sure I ended up with the right piece of gear. Not like some guy just trying to get me to place an order. Sounded like a real good fellow.

I sent two emails between the time of ordering and shipping. Both were answered within a day with well thought out responses in an friendly tone.

Product was shipped in two weeks, to the day, as estimated (I thought this was a great turn around for a custom product), and oh my goodness is it beautiful! Can't wait to get out in the cold and not freeze my butt off in it.

[Mjprohoroff]

^^^Good deal Dingbat! You will love the incubator.

[Storytellertn]

Just got an Incubator 10' in multicam from HG.

I am very pleased with the customer service I received too.

When I first called with a laundry list of questions, Adam picked up the phone on my first try and answered them all politely, in earnest, and like he wanted to make sure I ended up with the right piece of gear. Not like some guy just trying to get me to place an order. Sounded like a real good fellow.

I sent two emails between the time of ordering and shipping. Both were answered within a day with well thought out responses in an friendly tone.

Product was shipped in two weeks, to the day, as estimated (I thought this was a great turn around for a custom product), and oh my goodness is it beautiful! Can't wait to get out in the cold and not freeze my butt off in it.

I agree, Adam and his team provide excellent customer service, while delivering a fantastic product. I need to order a new Cuban tarp from him this week. Gear addict!

[Dutch]

Jenny is great!!!

[Johnco]

Gotta agree ! A huge thanks to Adam and everyone over at HG! The customer service is amazing! I'm hooked! Wouldn't go anywhere else!

[mtntopper]

Very good products. Not answering e-mails is poor customer service..........

[Storytellertn]

While it took a moment for Adam to get back to me, he did via a phone call rather than an email. Got exactly what I requested. Love the new argon top quilt he custom made for me.