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  1. #21
    Member
    Join Date
    Oct 2013
    Location
    Big Sur, California
    Hammock
    Snipe
    Tarp
    HG Cuben
    Insulation
    HG Phoenix/Burrow
    Suspension
    Whoopie
    Posts
    84
    They're at Trail Days, probably won't hear from them untl next week.

  2. #22
    Quote Originally Posted by Poedog View Post
    They're at Trail Days, probably won't hear from them untl next week.
    Ah man. Got a Cuben Tarp on order since end of April. I've tried the phone/email listed on the contact page, but have not been able to reach anyone. My Memorial day plans might be tight. Anyone have an alternate number than what is on the site?

  3. #23
    Senior Member Playapixie's Avatar
    Join Date
    May 2014
    Location
    Seattle, WA USA
    Hammock
    Blackbird,HH Hyperlite, Kammok Roo
    Tarp
    HG cuben w/doors
    Insulation
    HG 20 degree set
    Suspension
    Whoopies
    Posts
    107
    Thanks for the heads-up on the Trail Days status, Poedog. I've been waiting to hear back from them to place my custom order. This thread is making me a little nervous that the gear may not arrive in time for my first planned trip of the season, though...

  4. #24
    Member
    Join Date
    Oct 2013
    Location
    Big Sur, California
    Hammock
    Snipe
    Tarp
    HG Cuben
    Insulation
    HG Phoenix/Burrow
    Suspension
    Whoopie
    Posts
    84
    Quote Originally Posted by Playapixie View Post
    Thanks for the heads-up on the Trail Days status, Poedog. I've been waiting to hear back from them to place my custom order. This thread is making me a little nervous that the gear may not arrive in time for my first planned trip of the season, though...
    I spoke to these guys at Trail Days. They have a ton of orders right now, and are getting to them in the best order/time that they can. If you're waiting on anything cuben, their new shipment should be in on Monday (19th) and they will start cranking out tarps then.

    I'll admit, communication with them can be hit or miss. I placed an order last week, wanted to revise it, and couldn't get in touch with anyone, so I placed an entirely new order with revisions and sent an email to cancel the previous order. As of now, the first order hasn't been refunded, but I imagine that when they get back from TrailDays they will tackle all of the emails/phone calls and set everyone's mind at ease. I'm starting a SOBO AT thru in three weeks, and have no worries that my gear will arrive in time.

  5. #25
    W00T! Jen just emailed me. Looks like we will be flying under the wire, but we should make Memorial weekend! No blue tarp for me.

  6. #26
    Senior Member Playapixie's Avatar
    Join Date
    May 2014
    Location
    Seattle, WA USA
    Hammock
    Blackbird,HH Hyperlite, Kammok Roo
    Tarp
    HG cuben w/doors
    Insulation
    HG 20 degree set
    Suspension
    Whoopies
    Posts
    107
    Yay for you! I hope my order isn't too far behind in line. :-)

  7. #27
    Member
    Join Date
    Oct 2013
    Location
    Big Sur, California
    Hammock
    Snipe
    Tarp
    HG Cuben
    Insulation
    HG Phoenix/Burrow
    Suspension
    Whoopie
    Posts
    84
    They are winding their bobbins as we speak (type).

  8. #28
    thorwren's Avatar
    Join Date
    Nov 2008
    Location
    Lancaster, OH
    Hammock
    Anything hanging in the living room
    Posts
    381
    I'm seriously attacking the emails, and throwing out the deadlines as fast as I can to the staff. If you have a deadline, PLEASE email me (again, if you have to), as I steadily work down the list. I changed my schedule so I'm always on the emails now (Adam fields the calls, as many as he can). Thanks so much for all your patience with us.

  9. #29
    Lamboy's Avatar
    Join Date
    Dec 2013
    Location
    Silver Spring, MD
    Hammock
    WBBB XLC
    Tarp
    WB Superfly
    Insulation
    Burrow/Incubator
    Posts
    281
    Images
    1
    Quote Originally Posted by thorwren View Post
    I'm seriously attacking the emails, and throwing out the deadlines as fast as I can to the staff. If you have a deadline, PLEASE email me (again, if you have to), as I steadily work down the list. I changed my schedule so I'm always on the emails now (Adam fields the calls, as many as he can). Thanks so much for all your patience with us.

    Thank you for getting out a response to us on the forums. It helps to have things like this out in the open for others too see. (calms the nerves some)

  10. #30
    Senior Member breyman's Avatar
    Join Date
    Aug 2012
    Location
    Denver, CO
    Hammock
    WBRR, WBBB XLC
    Tarp
    Superfly
    Insulation
    Variety of Quilts
    Suspension
    Whoopie/Dutch Hook
    Posts
    1,955
    Quote Originally Posted by thorwren View Post
    I'm seriously attacking the emails, and throwing out the deadlines as fast as I can to the staff. If you have a deadline, PLEASE email me (again, if you have to), as I steadily work down the list. I changed my schedule so I'm always on the emails now (Adam fields the calls, as many as he can). Thanks so much for all your patience with us.
    Thanks for posting here and for your great service and hard work! I'll definitely resend my email just to make sure I'm in the queue in the right spot.

    Thanks again.
    Brian
    Denver, CO
    Father. Husband. Scoutmaster.

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