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  1. #31
    Senior Member Playapixie's Avatar
    Join Date
    May 2014
    Location
    Seattle, WA USA
    Hammock
    Blackbird,HH Hyperlite, Kammok Roo
    Tarp
    HG cuben w/doors
    Insulation
    HG 20 degree set
    Suspension
    Whoopies
    Posts
    106
    I got super speedy custom attention today (and yesterday); thanks! I'm already impatient for delivery (even though I just ordered officially today), but good custom things take time... :-)

    Placed a custom order (special color) and was told they can meet my mid-June delivery need. Great customer service so far. It's wonderful to work with a cottage vender/real people instead of a big business!

    Dawn
    Last edited by Playapixie; 05-19-2014 at 23:18.

  2. #32
    New Member
    Join Date
    Jul 2010
    Location
    Parker, CO
    Posts
    4
    Quote Originally Posted by thorwren View Post
    I'm seriously attacking the emails, and throwing out the deadlines as fast as I can to the staff. If you have a deadline, PLEASE email me (again, if you have to), as I steadily work down the list. I changed my schedule so I'm always on the emails now (Adam fields the calls, as many as he can). Thanks so much for all your patience with us.
    They have been fantastic! I emailed about an order, and got a reply in 6 minutes!

  3. #33
    Member 5th's Avatar
    Join Date
    Apr 2014
    Location
    Oregon
    Hammock
    WB Blackbird
    Tarp
    WB Edge
    Insulation
    HG UQ, UGQ TQ
    Suspension
    Hybrid/varies
    Posts
    79
    I ordered an Incubator 20 (ARGON Brown, short, standard fill) on April 26th and received it yesterday. That's 23 days from order to in my hands (Oregon).

    I'm thrilled with it. Thank you HG.
    "Every human being holds something holy. We can all have some respect for that." - Omar Marzouk


  4. #34
    Senior Member
    Join Date
    Jun 2013
    Location
    Denver, CO
    Hammock
    DH Thunderbird
    Tarp
    AHE Toxaway
    Insulation
    HG 20* Incu/Burrow
    Suspension
    Whoopie Slings
    Posts
    207
    Quote Originally Posted by 5th View Post
    I ordered an Incubator 20 (ARGON Brown, short, standard fill) on April 26th and received it yesterday. That's 23 days from order to in my hands (Oregon).

    I'm thrilled with it. Thank you HG.
    i ordered mine on 5/2. should be soon i hope. how tall are you, just out of curiousity? i'm 6', and ordered a short incubator as well. just trying to save a little weight. but if you compare an HG short incubator to other companies "regular", it's only about a 2" difference.

  5. #35
    Member 5th's Avatar
    Join Date
    Apr 2014
    Location
    Oregon
    Hammock
    WB Blackbird
    Tarp
    WB Edge
    Insulation
    HG UQ, UGQ TQ
    Suspension
    Hybrid/varies
    Posts
    79
    I'm only 5' 8". Slightly sawed-off.
    "Every human being holds something holy. We can all have some respect for that." - Omar Marzouk


  6. #36
    Senior Member breyman's Avatar
    Join Date
    Aug 2012
    Location
    Denver, CO
    Hammock
    WBRR, WBBB XLC
    Tarp
    Superfly
    Insulation
    Variety of Quilts
    Suspension
    Whoopie/Dutch Hook
    Posts
    1,955
    Emailed last night to follow-up as Throwen requested. Got a reply back in under an hour confirming the approximate date it should be going out. Love HammockGear!
    Brian
    Denver, CO
    Father. Husband. Scoutmaster.

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