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  1. #21
    Senior Member Ewker's Avatar
    Join Date
    Oct 2006
    Location
    Old Hickory, Tn
    Hammock
    Henry Shires Tarp Tent
    Tarp
    with a tent?
    Insulation
    Helium down bag
    Posts
    4,326
    Quote Originally Posted by 2Questions View Post
    Yes, I had thought of that also. Or do what we do...close the order page with an explanation and a date when we will be open and available again.

    Life sometimes gets in the way...even when we do our best to avoid it!
    Donna
    Donna, that is the correct way to do things.


    Quote Originally Posted by Redblockman View Post
    Or maybe get some sort of auto reply in place on the mail end of things and maybe voicemail with the message they are out "testing". I don't have any idea how big the Warbonnet business, and if Brandon can afford to put somebody in to answer the mail/phone, but an auto reply is practically free and gives people some idea of what's going on.
    If you are closing the shop for a few days then left folks know on your webpage, by an answering machine or out of office reply by email. It isn't that hard to do.
    There are times that the only way you can do something is alone that waiting on the convenience of others means that a lot of opportunities will pass you by
    Spirit Walker

    Religion was invented when the first con man met the first fool. ― Mark Twain

    Who cares about showers, gourmet food, using flush toilets. Just keep on walking and being away from it all.

  2. #22
    Syb's Avatar
    Join Date
    Nov 2010
    Location
    Trenton, NJ
    Hammock
    WBBB 1.1 DL/DIY
    Tarp
    OES/WB Superfly
    Insulation
    Incubator/Burrow
    Suspension
    WB Straps
    Posts
    1,796
    Images
    44
    Oh, to have first-world problems like this.
    Syb
    Enjoy the elevation

  3. #23
    Senior Member
    Join Date
    Oct 2013
    Location
    Nashville, TN
    Hammock
    Warbonnet Blackbird SL 1.7
    Tarp
    Superfly
    Insulation
    Yeti and Burrow
    Suspension
    Strap and Buckle
    Posts
    105
    Amen Syb.

    There are concessions that need to be made to the cottage vendors. If you are not willing to make those concessions...express your displeasure with your dollars. Buy a hennessy or ENO from REI and get great customer service and walk out with your hammock that day! I would bet that a couple of the cottage folks have had offers to either buy their businesses outright, or make retail distribution agreements that they opted not to take. These guys and gals are awesome at making gear. If quick response to questions is their only fault, I will wait and sit in the dark for a while knowing that an amazing product is going to be delivered at some point. I have an order in with Warbonnet that has been in since May 1st. I havent emailed or called since I dont need the gear anytime soon and I trust that they will get it here and it will be top-notch. Sure I could email and ask for a status or tell him that I may be planning a trip soon and would like the gear, but that may just mean that someone else that NEEDS their gear sooner may get delayed. I dont want to do that to anyone. Check out the threads on Superflys and Blackbirds and RidgeRunners right now. He has to be setting sales records month after month and the delivery windows are shorter than ever.

  4. #24
    Senior Member Mountain Gout's Avatar
    Join Date
    Mar 2010
    Location
    Michigan
    Hammock
    Wbbb 1.1dbl.- Traveler multicam 1.9
    Tarp
    H.G. Cuben camo
    Insulation
    Phinc-burrow- H.R.
    Posts
    1,441
    You ever watch the Batman movies where they shine the Bat light into the night sky?....It's kinda like that.. Signal, and he will come..
    We would be one step closer to world peace, if everyone slept in a hammock..

  5. #25
    Senior Member
    Join Date
    Feb 2013
    Location
    Central Ohio
    Hammock
    WBRR 1.1 DL
    Tarp
    WB Cloudburst
    Insulation
    various pads
    Suspension
    Dyna Speed Hooks
    Posts
    127
    Glad to hear I'm not the only one having problems. I haven't received a response in the last 3 attempts over a two week period.

  6. #26
    Zilla's Avatar
    Join Date
    Jun 2013
    Location
    Jersey Pinelands
    Hammock
    Thunderbird BB XLC- Bridge-Freebird
    Tarp
    Zilla tarp/custom
    Insulation
    Underquilts.com
    Suspension
    Readystrap/buckles
    Posts
    2,102
    Images
    8
    Brandon contacted me this afternoon, i did not question his delay , he answered my questions and took care of my needs quickly once we had a chance to comunicate..

  7. #27
    2Questions's Avatar
    Join Date
    Nov 2006
    Location
    Lititz, PA
    Hammock
    HH Explorer w/ Zipper Mod #4
    Tarp
    ZQ Special w/mods
    Insulation
    Down
    Suspension
    Slings/straps
    Posts
    2,597
    Images
    146
    Quote Originally Posted by Zilla View Post
    Brandon contacted me this afternoon, i did not question his delay , he answered my questions and took care of my needs quickly once we had a chance to comunicate..
    Great...I knew things would work out!
    Donna
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    2QZQ tree table!

  8. #28
    Senior Member Ewker's Avatar
    Join Date
    Oct 2006
    Location
    Old Hickory, Tn
    Hammock
    Henry Shires Tarp Tent
    Tarp
    with a tent?
    Insulation
    Helium down bag
    Posts
    4,326
    Quote Originally Posted by Zilla View Post
    Brandon contacted me this afternoon, i did not question his delay , he answered my questions and took care of my needs quickly once we had a chance to comunicate..
    glad he finally got back to you
    There are times that the only way you can do something is alone that waiting on the convenience of others means that a lot of opportunities will pass you by
    Spirit Walker

    Religion was invented when the first con man met the first fool. ― Mark Twain

    Who cares about showers, gourmet food, using flush toilets. Just keep on walking and being away from it all.

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