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  1. #1
    New Member Karl B. Andersen's Avatar
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    Jul 2011
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    Watseka, Illinois
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    Hammock Gear thumbs up

    I gotta give it up for the Hammock Gear crew.
    I was packing up my camping gear and had my UQ - but no stuff sack. I could not remember when I got my UQ if it came with a stuff sack or not.
    So I gave' em a call just to find out.
    I think his name was Adam said, "No worries, I'll send you a new one."
    I told him there was no reason to do this.
    He insisted on sending me a new one.
    He immediately had my name and address on record.
    As well, he asked how I was storing my UQ.
    I said in a cotton pillow case in a snap lock storage bin.
    Then he told me he'd also be sending along a storage sack specifically designed for their UQs.
    How cool is that?
    Very cool.
    Top shelf service from a top shelf company.

  2. #2
    Senior Member rotorwash's Avatar
    Join Date
    Feb 2014
    Location
    Arizona
    Hammock
    DH ThunderBird
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    Superfly,Tadpole
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    HG,INC/UGQ,FLTJ
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    195
    I just got a set of quilts with no storage sacks 😕

  3. #3
    New Member Karl B. Andersen's Avatar
    Join Date
    Jul 2011
    Location
    Watseka, Illinois
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    Don't know yet.
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    32
    Telephone works.
    I called Clark hammocks to let them know I'd like to get a set of the upgraded poles for their NX-150 and I had them in the mail in a few days.
    No charge.
    Call Hammock Gear.

  4. #4
    thorwren's Avatar
    Join Date
    Nov 2008
    Location
    Lancaster, OH
    Hammock
    Anything hanging in the living room
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    373
    Thanks for the post!

    We currently include stuff sacks with each quilt order. Storage sacks will eventually be available on a regular basis, but we need to set up a sewer for that, first. We're working on it.

  5. #5
    Senior Member
    Join Date
    Jun 2013
    Location
    Denver, CO
    Hammock
    DH Thunderbird
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    HG 20* Incu/Burrow
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    Whoopie Slings
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    203
    another thumbs up from me for HammockGear! had a little hiccup with my underquilt. emailed jenny and next thing I know, 10 minutes later, my phone is ringing, and it's adam on the other end. they went above and beyond my expectations, and i'm a totally satisfied customer.

  6. #6
    Senior Member breyman's Avatar
    Join Date
    Aug 2012
    Location
    Denver, CO
    Hammock
    WBRR, WBBB XLC
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    Whoopie/Dutch Hook
    Posts
    1,955
    Great service story. They seem to have really stepped up communication recently, which is awesome. I received similar prompt, friendly and helpful service with my recent order.

    Nice to hear they'll be including a storage sack in the future. That's one area hat the bigger players (Montbell, Western Mountaineering, Marmot, Feathered Friends, etc) have it figured out and the cottage folks are still a bit behind on.
    Brian
    Denver, CO
    Father. Husband. Scoutmaster.

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