the OP did say he needed to vent right at the beginning, it is allowed. I have ordered tarps from them and love them. it was shipped within days(3 I think, or it seemed to take forever, maybe 2 days then). I will agree that replies seem cold or impersonal compared to Dutch or Randy(dreamhammock) or the folks at UGQ. I do think as cottage vendors they should take more time at answering the question put as opposed to a 6 worded sentence. I get more words in ink on my receipts from the vendors mentioned above than email response from warbonnet.
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