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  1. #1
    New Member johnrhopkins's Avatar
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    No response to emails

    I have sent emails on August 26, September 5th, and 8th and not received a single reply from the folks at Warbonnet. Is this typical?

  2. #2
    Senior Member
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    Not in my experience. I have made 3 separate purchases without issue.

    Hope it works out for you.
    Questioning authority, Rocking the boat & Stirring the pot - Since 1965

  3. #3
    Senior Member Zilla's Avatar
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    Quote Originally Posted by johnrhopkins View Post
    I have sent emails on August 26, September 5th, and 8th and not received a single reply from the folks at Warbonnet. Is this typical?
    You must have the email addy wrong, Brandon allways gets back by mid afternoon the next day at the latest.
    Try - [email protected]

  4. #4
    2Questions's Avatar
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    Donna here...
    Have you looked in your junk/spam folder. If they are receiving your e-mails and responding, and you are not getting their responses...they probably have guessed by now that you aren't, but don't have any other way of contacting you.

    I know this from experience. It is frustrating to know a customer isn't receiving your responses...but the vendor doesn't have any other way of contacting the potential customer.

    EDIT: Try giving them your phone number with your next e-mail.
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    2QZQ tree table!

  5. #5
    New Member johnrhopkins's Avatar
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    Nope, not in spam. I'm emailing [email protected]. That is the address they list on their contact page on their site. My phone number is in all my emails. I emailed them early in August and got a quick reply. We even had a bit of an email conversation then. None of my emails since have been responded to.
    Late last week I ordered a RR and just want to know if it would likely be here in time for my trip to Yellowstone on the 26th... then I emailed them to ask if I could add a UQ to the order... if it would be here in time.

  6. #6
    2Questions's Avatar
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    Yes, you have done your part...hopefully you will hear from them soon.
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    2QZQ tree table!

  7. #7
    Senior Member Bushwhacker's Avatar
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    That's not characteristic of Warbonnet in my experience. Maybe they're on holiday/extremely busy? Try the email Zilla recommended.

  8. #8
    New Member
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    I think they are just very busy. Their backlog was over 500 orders when I placed mine a few weeks ago

  9. #9
    Senior Member
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    Not typical for them. Typical is a fast (but short and to the point) response.

  10. #10
    New Member
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    I emailed him yesterday regarding my order not appearing in the "current orders" section on his site yesterday. Got a response this morning.

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