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  1. #1
    New Member nyanderson's Avatar
    Join Date
    Apr 2009
    Location
    Walworth NY
    Hammock
    HH Explorer Deluxe w/ZQ zip mod #3
    Tarp
    HH hex fly
    Insulation
    DIY KAQ
    Suspension
    whoopie slings
    Posts
    25
    Images
    5

    Sent in my HH today

    After deciding that the HH bottom entry method isn't for me - and seeing all the glowing reports here about Tim and Donna - I've sent my Explorer off today for a #3 mod.

    I have to say that so far the customer service is beyond exceptional. My e-mails were answered within hours! I only wish every business I deal were anywhere near this good! I can't wait to just unzip the bugnet on my HH and relax! Should help with the slight feeling of claustrophobia I've felt too...

  2. #2
    Randy's Avatar
    Join Date
    Oct 2009
    Location
    New Waverly,Texas
    Hammock
    HH Expedition,HH Scout & DIY rigs
    Tarp
    Chinnock Tarps
    Insulation
    GI Extreme SB
    Posts
    1,180
    I have to agree, communication with a customer is a big part of customer service,,,, Mine is due back any day now,,,, and the customer service has been exceptional !!!!!

    Randy

  3. #3
    swampfox's Avatar
    Join Date
    May 2008
    Location
    Simpsonville, SC
    Hammock
    Warbonnet Blackbird 1.7 Double
    Tarp
    MacCat Ultra
    Insulation
    Speer Snugfit
    Suspension
    Whoopie slings
    Posts
    1,126
    Images
    35
    You will not be disappointed.
    The only question you will have is...
    Why did I wait so long?
    Enjoy!
    He is your friend, your companion, your defender... he is your dog. You are his life, his leader, and master. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of that devotion.

  4. #4
    New Member nyanderson's Avatar
    Join Date
    Apr 2009
    Location
    Walworth NY
    Hammock
    HH Explorer Deluxe w/ZQ zip mod #3
    Tarp
    HH hex fly
    Insulation
    DIY KAQ
    Suspension
    whoopie slings
    Posts
    25
    Images
    5
    Quote Originally Posted by swampfox View Post
    You will not be disappointed.
    The only question you will have is...
    Why did I wait so long?
    Enjoy!
    Swampfox is so right...

    The UPS man brought me my hammock today. The guys in the office think I'm weird, but I just had to open the box and have a look - the mod is flawless! I couldn't be happier with the quality of your work and the customer service. All my emails were answered within hours, and ZQ very kindly accommodated my request for a quick turn-around. Did I mention the workmanship is flawless? I know a few guys who will probably be sending in their hammocks for a mod when they see mine.

    I'd like to thank Tim and Donna for the excellent servcie they provide. It was truly a pleasure doing business with them - I highly recommend them.

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